4*Superior Boutique-Hotel Seefeld
Front Office Manager (m/w/x)
Vollzeitnur vor OrtSenior
Zürich
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Overseeing daily hotel operations, including check-ins, check-outs, and guest inquiries for a hybrid hotel concept. Assistant management experience in large hotels with 200+ rooms required. Professional development opportunities, dynamic and supportive work environment.
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Anforderungen
- Leadership experience in Front Office (Assistant, Supervisor, or similar) in large hotel (200+ rooms)
- Professional German and English language skills (written and oral)
- Strong leadership qualities, ability to motivate and lead diverse team
- Excellent communication, problem-solving, and organizational skills
- Practical experience with Property Management Systems (PMS), preferably Opera Cloud
- In-depth knowledge of hotel operations (reservations, guest services, night audit)
- Eligibility to work in Switzerland
- Accor background (experience within Accor Group is a major advantage)
- Knowledge of Swiss labor law (LGAV)
- Experience in MICE operations and handling group bookings
- Previous experience in Revenue Management and sales support
- Passion for hospitality and guest-oriented mindset
- Ability to work under pressure in fast-paced environment
- High attention to detail and proactive problem-solving approach
- Flexibility to work shifts (evenings, weekends, holidays)
Aufgaben
- Monitor daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries
- Ensure a seamless and personalized guest experience from arrival to departure
- Handle guest complaints and resolve issues professionally
- Manage guest communication and feedback across various platforms
- Supervise and support the Front Office team to deliver excellent service
- Adhere to Front Office and ACCOR standards
- Lead, train, and motivate Front Office staff
- Assist in scheduling, performance evaluations, and disciplinary actions
- Foster a positive and cooperative work environment
- Oversee the use of Opera Cloud for reservations, guest profiles, and reports
- Ensure compliance with hotel policies, procedures, and Swiss labor law
- Support room inventory, pricing, and overbooking management
- Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requests
- Assist in MICE operations, including group check-ins, event setup, and client service
- Assist in preparing daily, weekly, and monthly reports
- Monitor Front Office expenses and participate in budget processes
- Ensure accurate billing and cash handling procedures
- Collaborate with Sales and Marketing to promote hotel services and upsell opportunities
- Support Revenue Management strategies to maximize occupancy and ADR
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Matura
Sprachen
Deutsch – fortgeschritten
Englisch – fortgeschritten
Tools & Technologien
Opera CloudProperty Management Systems (PMS)
Benefits
Weiterbildungsangebote
- Professional development opportunities
- Training and development programs
Lockere Unternehmenskultur
- Dynamic and supportive work environment
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens AccorHotel erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei AccorHotelÜber das Unternehmen
AC
HospitalityZürich
The company operates a series of open-house hotels, providing vibrant public spaces and a local experience for guests.
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