MATRIX42
Customer Success Manager Strategic Accounts - Switzerland & Austria (m/w/x)
Vollzeitmit HomeofficeSenior
Rothenburg
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MAMATRIX42
Customer Success Manager Scaled Accounts (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Managing 100-150 SaaS accounts with digital engagement and expansion focus. At least 3 years customer-facing SaaS experience required. 30 vacation days, flexible hours, and work from anywhere.
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Anforderungen
- At least 3 years relevant experience in Customer Success, Account Management, or similar customer-facing role in SaaS or enterprise software
- Structured, proactive approach to managing customers, priorities, and renewal timelines
- Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities
- Ability to connect software adoption with business value and communicate clearly with customer decision-makers
- Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts
- Strong collaboration skills and ability to coordinate action across Sales, partners, and customer-facing teams
- Fluency in English and (Swiss) German
- Experience delivering customer webinars, adoption campaigns, or scalable customer success programs
- Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments
- Experience working with channel, implementation, or strategic partners
- Familiarity with customer health frameworks, customer success methodologies, workflow automation, or AI-driven customer engagement
- Experience using tools such as HubSpot, Salesforce, Gainsight, Totango, Planhat, or similar platforms
Aufgaben
- Deliver customer value and commercial impact.
- Help customers achieve business outcomes, retention, and growth.
- Own a portfolio of 100-150 named customers.
- Combine targeted engagement with programs and digital touchpoints.
- Drive portfolio GRR and NRR through expansion and growth.
- Prioritize direct engagement for maximum impact.
- Segment and prioritize your portfolio.
- Agree success plans and next steps with customers.
- Coordinate onboarding handovers with Sales, delivery, and partners.
- Combine customer conversations and reviews with webinars and campaigns.
- Use customer data and health signals to focus time.
- Manage a reliable renewal process.
- Own retention risks and recovery plans.
- Serve as customer escalation point of contact.
- Manage license increases within commercial responsibilities.
- Communicate pricing and contract changes to customers.
- Recognize and qualify growth opportunities.
- Engage Sales on upsell/cross-sell and flag intensive coverage needs.
- Maintain accurate CRM records.
- Improve playbooks, digital touchpoints, and renewal workflows.
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Deutsch – fließend
Tools & Technologien
CRMHubSpotSalesforceGainsightTotangoPlanhatITSMESMEndpoint ManagementEnterprise Software
Benefits
Mehr Urlaubstage
- 30 vacation days
Flexibles Arbeiten
- Flexible hours
- Hybrid work
- Remote work
- Work from anywhere
Workation & Sabbatical
- Workation
Karriere- und Weiterentwicklung
- Career framework
Weiterbildungsangebote
- Up to 6 extra days off per year for development
Sinnstiftende Arbeit
- Social Day
Gemeinnützige Ausrichtung
- Paid day for community support
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Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei MATRIX42Über das Unternehmen
MA
ITRothenburg
The company provides a platform for managing IT and business processes, enhancing productivity and security.
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