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ACAcadia Pharmaceuticals Inc.

IT Service Desk Operations Lead (m/w/x) Zug

VollzeitVor OrtSenior
Jetzt bewerben
Nejo KI-Zusammenfassung

On-site IT support and infrastructure management for rare disease drug development. Remote support for global offices and German language skills required. New hire and ongoing equity packages.

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Anforderungen

  • Bachelor’s degree in IT, Computer Science, or related field, or equivalent education/experience
  • Remote support experience for international users and global offices
  • Fluency or strong German language skills
  • End-user and executive support in corporate office
  • Endpoint management, device provisioning, onboarding/offboarding, asset lifecycle management
  • Enterprise video conferencing and audiovisual technologies
  • Support for business-critical meetings and executive presentations
  • Basic networking concepts and local infrastructure support
  • Vendor coordination and service management
  • Strong written and verbal communication skills
  • Excellent customer service, troubleshooting, and problem-solving capabilities
  • Independent work with collaboration with centralized IT teams
  • Excellent communication, customer service, and interpersonal skills
  • Strong analytical thinking and technical troubleshooting abilities
  • High-touch executive and VIP support experience
  • Ownership of on-site IT operations and Service Desk support
  • Strong organizational, documentation, and prioritization skills
  • Enterprise audiovisual and video conferencing technologies support experience
  • Ability to manage multiple priorities in fast-paced environment
  • Vendor, facilities, HR, security, and IT stakeholder coordination experience
  • Working knowledge of endpoint management, collaboration technologies, networking fundamentals
  • Commitment to operational excellence and continuous improvement
  • Ability to work under desks, in wiring closets, conference rooms, technical spaces
  • Ability to frequently lift/carry/push/pull up to 25 lbs of IT equipment
  • Ability to occasionally lift/move more than 25 lbs of IT equipment
  • Ability to transport equipment, set up conference room technology, stand for extended periods

Aufgaben

  • Deliver reliable, high-quality on-site IT support
  • Manage day-to-day end user and executive support
  • Manage site infrastructure
  • Manage video conferencing and collaboration technologies
  • Coordinate with vendors
  • Manage facilities-adjacent IT activities
  • Partner with centralized IT teams
  • Proactively identify opportunities to improve the local IT environment
  • Enhance the end-user experience
  • Participate in cross-functional initiatives
  • Provide primary IT support for European Union offices
  • Provide global IT support
  • Provide remote support for European IT
  • Coordinate local technology services for Europe
  • Ensure consistent service delivery across international locations
  • Ensure operational continuity across international locations
  • Ensure alignment with global IT standards
  • Serve as primary escalation point for conference room technology
  • Serve as primary escalation point for audiovisual systems
  • Serve as primary escalation point for collaboration platforms
  • Serve as primary on-site IT support for hardware issues
  • Serve as primary on-site IT support for software issues
  • Serve as primary on-site IT support for mobile device issues
  • Serve as primary on-site IT support for connectivity issues
  • Triage incidents and service requests
  • Resolve incidents and service requests
  • Escalate incidents and service requests
  • Maintain accurate ticket documentation
  • Provision user workstations
  • Configure user workstations
  • Deploy user workstations
  • Decommission user workstations
  • Provision laptops
  • Configure laptops
  • Deploy laptops
  • Decommission laptops
  • Provision peripherals
  • Configure peripherals
  • Deploy peripherals
  • Decommission peripherals
  • Provision printers
  • Configure printers
  • Deploy printers
  • Decommission printers
  • Provision mobile devices
  • Configure mobile devices
  • Deploy mobile devices
  • Decommission mobile devices
  • Support employee onboarding activities
  • Support employee offboarding activities

Berufserfahrung

5 Jahre

Ausbildung

Bachelor-Abschluss

Sprachen

Deutsch – verhandlungssicher

Tools & Technologien

Microsoft Teams RoomsZoom Rooms

Benefits

Attraktive Vergütung
  • Competitive base package
  • New hire equity package
  • Ongoing equity package
  • Employee Stock Purchase Plan
Boni & Prämien
  • Bonus package
Gesundheits- & Fitnessangebote
  • Medical insurance
  • Dental insurance
  • Vision insurance
Sonstige Vorteile
  • Employer-paid life insurance
  • Employer-paid disability insurance
  • Employer-paid business travel insurance
Mentale Gesundheitsförderung
  • Employer-paid EAP coverage
Betriebliche Altersvorsorge
  • 401(k) Plan with company match
Mehr Urlaubstage
  • 15+ vacation days
  • 13-15 paid holidays
  • Office closure between Dec 24th and Jan 1st
Großzügige Elternzeit
  • Paid parental leave
Sonstige Zulagen
  • Tuition assistance

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Acadia Pharmaceuticals Inc. erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Acadia Pharmaceuticals Inc.

Über das Unternehmen

AC
PharmaceuticalsZug

The company is committed to turning scientific promise into meaningful innovation for underserved neurological and rare disease communities.

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