NTT Switzerland SA
L3 Operations Manager (m/w/x)
Vollzeitnur vor OrtManagement
Wallisellen, Winterthur
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
Nejo KI-Zusammenfassung
Overseeing IT infrastructure and managed services operations, including incident, problem, and change management. Proven IT operations leadership experience required. Daily operational governance and service reviews.
Deine Match-Analyse
von deinem Karriere-Agenten
Warum dieser Job zu dir passt
Mögliche Lücken
Tipps für deine Bewerbung
Anforderungen
- Proven experience managing IT infrastructure, managed services, or enterprise operations teams
- Strong knowledge of ITSM frameworks and operational governance
- Experience with SLA management, vendor management, customer engagement, and service reporting
- Strong leadership, stakeholder management, communication, and decision-making skills
- Ability to drive operational excellence and continuous improvement
- Experience coordinating complex operational environments and managing escalations
- ITIL® 4 Managing Professional certification
- ISO/IEC 20000 Practitioner or Lead Implementer certification
- SIAM Professional certification
- PMP or PRINCE2 Practitioner certification
- Additional Security, Network, Storage, or Compute infrastructure certifications advantageous
- German language proficiency at minimum B2 level
- Ability to participate in technical discussions, incident coordination, service reviews, governance meetings, change-related communication, and day-to-day operational interactions with German-speaking stakeholders, customer teams, operational contacts, and site personnel
- Swiss citizenship
Aufgaben
- Lead day-to-day managed services operations
- Ensure service delivery in line with SLAs, OLAs, and customer expectations
- Oversee incident, problem, change, and service request management
- Drive operational governance and service reviews
- Manage escalations and drive continuous improvement initiatives
- Coordinate technical teams, vendors, and stakeholders
- Manage major incidents and operational escalations
- Ensure timely resolution and clear customer communication
- Produce and present operational reports and KPIs
- Present service metrics and performance updates
- Identify operational risks and implement improvement measures
- Improve service quality, stability, and efficiency
- Ensure adherence to operational standards and processes
- Ensure adherence to compliance requirements and best practices
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene BerufsausbildungODER
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – verhandlungssicher
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens NTT Switzerland SA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei NTT Switzerland SAÜber das Unternehmen
NT
ITWallisellen
NTT DATA is renowned for technical excellence and leading innovations, committed to diversity and inclusion in the workplace.
Wie gut ist dein Lebenslauf?
Nejo bewertet ihn, und bringt ihn danach gemeinsam mit dir in Bestform.
Du hast noch keinen Lebenslauf?
Noch nicht perfekt?
- NTT DATAL3 Service Delivery Manager (m/w/x)Vollzeitnur vor OrtBerufserfahrenWallisellen, Winterthur
- NTT Switzerland SAL1 Monitoring Operator (m/w/x)Vollzeitnur vor OrtBerufserfahrenWallisellen, Winterthur
- NTT Switzerland SAL1 Monitoring Operator (m/w/x)Vollzeitnur vor OrtBerufserfahrenWallisellen, Winterthur
- NTT Switzerland SAL3 OpenStack Engineer (m/w/x)Vollzeitnur vor OrtSeniorWallisellen, Winterthur