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.Customer Success Manager (m/w/x)
Vollzeitnur vor OrtBerufserfahren
Zürich
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Dein persönlicher KI-Karriere-Agent
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Building AI-powered customer experiences and advising on CX vision for a global tech company. Proven relevant experience and a Bachelor's degree required. Mentorship and leadership development opportunities.
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Anforderungen
- Proven experience in relevant roles
- Bachelor's Degree in technology or business
- Familiarity with CX industry and technology
- Relationship building and proactive engagement skills
- Ability to manage multiple actions
- Excellent interpersonal and presentation skills
- Fluent German language skills
- Excellent English communication skills
- Positive attitude and willingness to learn
- Leadership profile to unify and inspire teams
- Experience with productivity and CRM tools
Aufgaben
- Build AI-powered experiences
- Establish lifelong customer relationships
- Advise customers on achieving their CX vision
- Equip customers to achieve their CX vision
- Act as the customer's advocate and champion
- Manage a portfolio of customers
- Serve as the primary business point of contact
- Understand customer business value drivers
- Understand customer success criteria
- Understand customer KPIs
- Develop Customer Success Plans
- Prescribe product feature adoption
- Prescribe product functionality adoption
- Prescribe service adoption
- Promote continuous growth through innovation
- Establish regular Executive Business Reviews
- Track progress towards customer business objectives
- Drive continuous improvement of customer advocacy measures
- Prepare territory plans
- Deliver territory plans
- Define account strategies
- Align resources
- Establish shared accountability with adjacent functions
- Ensure systematic introduction of new customers
- Ensure rapid value realization for new customers
- Ensure smooth implementation progress to go-live
- Drive strong forecasting and renewal practices
- Deliver high retention rates
- Drive growth of recurring revenue
- Identify cross-sell opportunities
- Identify up-sell opportunities
- Drive incremental bookings
- Perform ad-hoc duties as directed by management
- Drive internal strategic initiatives
- Drive continuous improvement programs
Berufserfahrung
6 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – fließend
Tools & Technologien
CRM toolsSalesforceGainsightPowerPointExcelWord
Benefits
Mentoring & Coaching
- Mentorship
Weiterbildungsangebote
- Learning programs
- Education support
Karriere- und Weiterentwicklung
- Leadership development
Gemeinnützige Ausrichtung
- Paid volunteer time
Sonstige Vorteile
- August Free Fridays
- Regionally tailored programs
Mentale Gesundheitsförderung
- Well-being resources
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Genesys erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei GenesysÜber das Unternehmen
GE
ITZürich
Genesys empowers organizations to create the best customer and employee experiences with its AI-powered Experience Orchestration platform, driving loyalty, growth, and efficiency.
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