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Managing Offers & Orders transformation for 350+ airlines, including industry awareness and implementation support. Strong understanding of airline commercial processes and standards required. Time off for volunteering, family-friendly policies.
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Anforderungen
- University degree in Business, Information Systems, Engineering, Aviation Management, or related discipline
- Strong understanding of airline commercial Offers & Orders processes and standards, including dynamic offers, order management, servicing, settlement, delivery, and revenue accounting
- Facilitate industry discussions with senior airline executives, technology providers, and industry stakeholders
- Experience working independently in a highly international environment
- Publishing best practices will be an asset
Aufgaben
- Manage Offers & Orders transformation activities with airlines
- Liaise with the standards development team
- Drive industry awareness activities, including webinars, events, and campaigns
- Support airlines with implementation
- Provide industry best practices
- Lead coordination and delivery of the annual IATA Offers & Orders Forum
- Develop the agenda for the IATA Offers & Orders Forum
- Manage speakers for the IATA Offers & Orders Forum
- Moderate the IATA Offers & Orders Forum
- Manage follow-up actions for the IATA Offers & Orders Forum
- Serve as the primary IATA focal point for airlines implementing Offers & Orders solutions with technology providers
- Contribute to the IATA Retailing Consortium
- Capture implementation lessons learned
- Develop industry best practices
- Organize and facilitate workshops on Offers & Orders transformation
- Organize and facilitate workshops on implementation approaches
- Organize and facilitate workshops on business process changes
- Organize and facilitate workshops on transition planning
- Engage with airlines, vendors, and implementation partners
- Monitor industry progress
- Identify common challenges
- Collect implementation feedback
- Collaborate with IATA standards groups to improve Offers & Orders standards
- Maintain close coordination with the Passenger Standards Conference (PSC)
- Track standards development
- Support the annual industry survey
- Support the maturity assessment of “Order as the Master Record” adoption
- Produce implementation insights
- Produce adoption reports
- Produce recommendations to accelerate industry transformation
- Support IATA's strategic initiatives related to the future evolution of airline retailing
- Support emerging opportunities enabled by Agentic AI
Berufserfahrung
Ausbildung
Sprachen
Benefits
- Continuous learning support
- Family-friendly policies
- Work-life balance promotion
- Time off for volunteering
- Flexible work options
- Remote work
- Hybrid work
- Work from abroad policy
- Birthday off
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The company represents over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
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