Avaloq
Head of Delivery Unit CH/FL & Europe (m/w/x)
Vollzeitmit HomeofficeSenior
Bioggio
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Orchestrating financial ecosystem technology for wealth management clients. Service management experience with SLAs and banking IT required. Hybrid working, flexible hours.
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Anforderungen
- Experience in collaborative service/operational teams (tech/finance)
- Service management experience (infrastructure/IT outsourcing)
- Experience with SLAs and service monitoring methods/tools
- Understanding of banking business and IT service dependence
- Managing/maintaining processes in complex support environments
- High prioritization and decision-making abilities
- Stakeholder management (customers/providers)
- Facilitating meetings and managing conflicts
- ITIL and/or COBIT 5 Certification (plus)
- Excellent communication and presentation skills
- Ability to persuade and influence others
- Adaptability for different audiences
- Simplifying complex problems for non-technical stakeholders
Aufgaben
- Act as the primary contact for regional delivery organizations on client requests and issues
- Manage all major service delivery issues as the first escalation point
- Perform in-depth analysis of client requests
- Support Service Managers in defining Service Level Agreements and KPI content
- Functionally lead complex delivery units to achieve objectives
- Ensure service delivery quality
- Support projects by providing Service Delivery requirements during design and build phases
- Ensure smooth transitions into operations
- Monitor, deliver, and explain variances in service operational metrics
- Oversee and coordinate service restoration during major incidents
- Prepare incident and technical reports after major incidents
- Identify root causes and implement remedial actions to prevent incidents
- Improve problem management processes
- Facilitate continuous improvement of service effectiveness and efficiency
- Hold regular alignments with other SDMs and stakeholders
- Communicate process changes and improvements to clients via Service Managers
- Liaise with Architects and third parties to ensure non-functional requirements are captured and implemented
- Support service delivery of monitoring and service readiness requirements with technical L2
- Ensure service readiness after maintenance or other events
- Ensure smooth transitions between implementation and run phases
- Support new service setup and service level definition
- Support closure manager for end-of-year testing, simulation, and troubleshooting
- Be available for picket shifts and emergency interventions
- Act as manager on duty during shifts
- Define and review the Target Operating Model as needed
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene BerufsausbildungODER
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
ITILCOBIT 5
Benefits
Flexibles Arbeiten
- Hybrid working
- Flexible working
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Avaloq erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei AvaloqÜber das Unternehmen
AV
FinancialServicesBioggio
The company is an industry-leading provider of wealth management technology and services for financial institutions worldwide.
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