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HIHID
Temporary Business Continuity Support Specialist (Customer Service) (m/w/x)
VollzeitBefristeter VertragVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Customer order and delivery support for trusted identity solutions. 2-3 years customer service experience required. Annual leave, extensive career development.
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Anforderungen
- Relevant business education or equivalent qualification
- 2-3 years Customer Service, Order Management, Sales Support, or related role experience
- Manufacturing or supply chain environment experience preferred
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in fast-paced environment
- Strong attention to detail and follow-through
- Good organisational and problem-solving skills
- Ability to work independently and collaborate within team
- Flexible and adaptable to changing business priorities
- Effective English communication verbally and in writing
- Knowledge of additional languages beneficial
- ERP and CRM experience with Oracle and Salesforce preferred
- Proficient in MS Office applications (Word, Excel, PowerPoint)
- Familiar with operating systems (Windows)
- Most skills and experience required
- Currently and legally authorized to work in hiring country
- No immigration sponsorship offered
- No international relocation or remote work outside hiring country
Aufgaben
- Serve as customer point of contact for orders, deliveries, and inquiries
- Communicate professionally with customers and internal stakeholders
- Follow up on customer requests and provide order status updates
- Escalate customer concerns for timely resolution
- Support sample requests and coordinate shipments
- Manage order entry, maintenance, and confirmations in ERP systems
- Monitor open orders and proactively address supply or delivery issues
- Coordinate with Planning, Operations, Logistics, and Finance for order fulfilment
- Support customer shipment requests and delivery schedule changes
- Process and coordinate Return Material Authorisation (RMA) requests
- Assist with backlog management and customer order follow-up
- Review customer credit holds with Finance to minimize shipment delays
- Resolve customer issues with Sales, Operations, Supply Chain, Planning, and Finance
- Support the Customer Service team during workload peaks
- Maintain accurate records of customer orders and transactions
- Help maintain service levels during the business transformation programme
- Support transactional and administrative tasks for the permanent team
- Follow established processes and work instructions for operational consistency
Berufserfahrung
2 - 3 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
OracleSalesforceMS OfficeWindows
Benefits
Sonstige Vorteile
- Competitive benefits
- Resources to maximize potential
Flexibles Arbeiten
- Work-life balance
Karriere- und Weiterentwicklung
- Extensive career development opportunities
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens HID erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei HIDÜber das Unternehmen
HI
ITGranges (Veveyse)
The company powers trusted identities for people, places, and things, enabling safe transactions and productivity.
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