Dein persönlicher KI-Karriere-Agent
Building AI-native capabilities and enterprise tool integrations for AI code verification. 5+ years Jira Service Management administration required. Automation-first IT modernization at a leader in AI code verification.
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Anforderungen
- Hands-on AI Engineering experience
- Experience with AI-native platforms
- Experience building on AI platforms
- Shipped real AI products
- 5+ years Atlassian Platform administration
- Jira Service Management administration
- Jira Software administration
- Confluence Cloud administration
- Enterprise JSM, Jira, Confluence experience
- Deep JSM request types knowledge
- Deep JSM workflows knowledge
- Deep JSM SLAs knowledge
- Deep JSM queues knowledge
- Deep JSM automations knowledge
- Deep JSM service catalog design knowledge
- Workflow automation building experience
- Atlassian Automation experience
- Third-party automation tools experience
- REST APIs comfort
- Webhooks comfort
- JSON comfort
- Scripting experience (Python, Groovy, JavaScript)
- Enterprise tool breadth experience
- Identity providers experience (Okta, JumpCloud)
- Collaboration tools experience (Slack, Zoom)
- Business systems experience (NetSuite, BambooHR, Salesforce)
- Curiosity and adaptability across enterprise stack
- CMDB configuration experience
- IT asset management system configuration experience
- JSM Assets configuration experience
- ServiceNow CMDB configuration experience
- Strong ITSM processes understanding
- Strong ITIL v3/v4 frameworks understanding
- Ability to configure platform workflows for ITSM
- IT General Controls understanding
- Access governance understanding
- Audit-readiness requirements understanding
- Experience supporting external audits
- ACP-620 certification
- ACP-120 certification
- ACP-420 certification
- Exceptional analytical abilities
- Exceptional strategic thinking abilities
- Exceptional problem-solving abilities
- Turning complexity into clean solutions
- Highly autonomous
- Pragmatic
- Making concrete progress in ambiguity
- Strong decision-making skills
- Prioritizing across competing demands
Aufgaben
- Design, build, and operationalize AI-native capabilities
- Engineer AI agents and connectors
- Automate workflows end-to-end
- Integrate the enterprise tool stack
- Build and maintain integrations across the enterprise tool stack
- Engineer automation pipelines to eliminate manual work
- Operationalize AI-native capabilities including Enterprise Apps connectors, Claude MCP integrations, and Rovo agents
- Administer, configure, and evolve Jira Service Management
- Design service catalogs
- Manage SLAs
- Configure queues
- Rationalize request types
- Automate routing
- Manage the full Atlassian Cloud ecosystem
- Implement sophisticated workflow automations using Atlassian Automation, REST APIs, and third-party middleware
- Build and maintain integrations between Atlassian and adjacent enterprise systems
- Configure JSM Assets
- Manage data integrity and lifecycle for IT hardware, software licenses, and configuration items
- Define and enforce ITIL-aligned processes including incident, change, problem, and access management
- Ensure platform configurations adhere to data protection, access control, and audit requirements
- Support external audit engagements with documentation and evidence packages
- Partner with internal teams to identify automation opportunities
- Gather requirements for automation
- Deliver continuous improvements as an internal platform consultant
- Identify opportunities to modernize internal processes
- Adopt new platform capabilities
- Drive the platform roadmap forward
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
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