Commercial Operation Specialist (m/w/x)
Order-to-invoice coordination and CRM workflow implementation for Central European markets. AI tool and Salesforce proficiency required. Lead qualification and assignment in DACH region.
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Anforderungen
- Experience using AI tools (Copilot, agent creation, Power Automate)
- Highly driven, self-starter, focused, committed
- Ability to work independently and in a team
- Flexibility to adapt and manage change
- Proficiency in CRM software (e.g. Salesforce)
- Microsoft Office Suite skills
- Ability to operate in high-velocity sales organization
- Excellent verbal communication skills
- Excellent interpersonal skills
- Flexibility and efficiency in handling multiple sales leads
- Structured and prioritized approach to sales leads
- Commercial awareness
- Understanding of technology's impact on business
- Ability to execute against delivery plan
- Ability to work effectively across departments
- Ability to work effectively with country organizations
- Experience working with Salesforce systems
- Experience working with Salesforce workflows
- Experience using Jira
- Ability to create clear, solid ticket content in Jira
- Fluent German
- Fluent English
Aufgaben
- Coordinate the order-to-invoice process
- Support the sales team in using the CRM effectively
- Implement CRM workflow standards across Central European markets
- Handle the lead management process in DACH
- Qualify, value, and assign incoming leads from different channels
- Optimize the lead and sales process to maximize opportunities
- Coordinate leads and act as the point of contact for market leads
- Ensure leads are assigned correctly within the sales organization
- Support Sales Managers in lead management
- Collaborate with sales leaders to identify and maximize opportunities
- Provide qualified leads and relevant support to sales leaders
- Produce lead summaries and activity follow-ups for management
- Support and update to-do lists for product launches in DACH
- Flag critical issues and initiate/track suitable follow-ups for product launches
- Follow up with all participants in the OTI workstream
- Check in with local Back Office stakeholders to align the OTI workstream
- Create order forms
- Collaborate with the Regional Commercial Operations team
- Align CRM standards and harmonize CRM flows
- Support Sales with daily support needs
Berufserfahrung
Ausbildung
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Tools & Technologien
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