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EBEbury

Customer Relations Executive (m/w/x)

Düsseldorf, Frankfurt am Main
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung

Managing a portfolio of 200-300 corporate clients for a fintech platform. Client-facing skills and operational know-how required. Daily trading assistance and issue resolution.

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Anforderungen

  • Client-facing skill/experience
  • Operational know-how
  • Problem-solving abilities
  • Ability to switch between client relationship, operational know-how, and problem-solving
  • Passion for client servicing
  • Strong interest in client servicing
  • Willingness to exceed customer expectations
  • Desire to deliver best in class service
  • Strong written communication skills
  • Strong verbal communication skills
  • Thrives in high pressure environment
  • Thrives in fast-paced environment
  • Ability to excel in busy client-facing environment
  • Previous experience in busy client-facing environment preferred
  • Workload management under tight time constraints
  • Confidence liaising between internal departments
  • Confidence mediating between internal departments
  • Confidence dealing directly with clients
  • Interpersonal skills for client interaction
  • Capacity to manage diverse enquiries simultaneously
  • Capacity to manage enquiries across multiple platforms
  • Capacity to manage enquiries for different client types
  • Confidence promoting company offering
  • Awareness to identify opportunities to grow accounts
  • Head for numbers
  • Confidence dealing with numbers
  • Awareness of commercial implications
  • Dealing with live currency trade booking
  • Dealing with banking information, figures and payments
  • Accuracy in dealing with high value/volume payments and clients
  • Helping clients identify issues pre-emptively
  • Self-starter with initiative
  • Ability to find solutions working with internal teams
  • Ownership of client issues/queries
  • Interest in currency markets helpful
  • Microsoft suite experience
  • Excel proficiency
  • German fluency
  • Business-level English
  • Sales skills/experience (plus)
  • FX knowledge
  • Knowledge of all Ebury products
  • Adaptability in evolving environment
  • Adaptability in challenging environment

Aufgaben

  • Serve as a point of contact for corporate clients
  • Provide daily operational and trading assistance
  • Act as an ambassador for the product and service
  • Resolve client issues
  • Manage a portfolio of 200-300 clients
  • Understand clients' business activity and core business
  • Understand clients' FX needs
  • Ensure clients use Ebury for trading and international payments

Berufserfahrung

ca. 1 - 4 Jahre

Ausbildung

Matura

Sprachen

Deutschfließend
Englischverhandlungssicher

Tools & Technologien

Microsoft suiteExcel

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Ebury erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Ebury

Über das Unternehmen

EB
FinancialServicesDüsseldorf

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored financial solutions.

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