E.ON Drive Infrastructure GmbH
Platform Manager CPMS (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Essen
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
E.E.ON Drive Infrastructure GmbH
Customer Service Design Manager (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Designing AI-supported service models and cross-country EMP service processes for EV charging infrastructure. Several years of customer service management experience with digital products required. Performance bonus, hybrid work, and EU workation option.
Deine Match-Analyse
von deinem Karriere-Agenten
Warum dieser Job zu dir passt
Mögliche Lücken
Tipps für deine Bewerbung
Anforderungen
- Several years of experience in customer service management, service operations, or comparable role for digital products and services
- Established or further developed service processes and ability to implement them across multiple teams, organizational units, or countries
- Experience working with external service partners and managing service quality and agreed performance standards
- Familiarity with customer service platforms, ticketing systems, and knowledge management, and ability to formulate business requirements for these systems
- Practical experience with AI-supported customer service or automation of service processes and ability to assess suitable use cases and necessary handovers to human employees
- Data-driven work approach using KPIs like resolution rate, handling time, customer satisfaction, and cost per case to prioritize improvements
- Ability to establish binding processes in an international matrix organization and constructively reconcile differing interests
- Combination of customer focus with commercial thinking and ability to maintain overview during incidents or difficult customer cases
- Willingness to travel regularly within EDRI’s European markets to collaborate with country teams and partners
- Confident communication in English
- Experience in E-Mobility or with transaction- and payment-related services is an advantage
Aufgaben
- Develop cross-country EMP service processes
- Coordinate market implementation of service processes
- Define service standards, responsibilities, and escalation paths
- Design an AI-supported service model
- Ensure clear contacts and coordinated processes for complex cases
- Define requirements for the service organization
- Implement service organization requirements with Global Operations
- Establish a knowledge base and training processes
- Support product, feature, and country launches
- Ensure service readiness with involved teams
- Analyze service KPIs, customer feedback, and recurring errors
- Improve processes, knowledge resources, and the product
- Add operational requirements to the product backlog
- Work with Product Management to resolve root causes
- Coordinate service handling and customer communication during incidents
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
Customer service platformsTicketing systemsKnowledge managementAI-supported customer service
Benefits
Boni & Prämien
- Performance-related bonus
Flexibles Arbeiten
- Hybrid working
- Flexible working hours
Workation & Sabbatical
- Workation within the EU
Betriebliche Altersvorsorge
- Company pension scheme
Sonstige Zulagen
- Training budget
Sonstige Vorteile
- Onboarding with welcome gifts
Moderne Technikausstattung
- Hardware provided
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens E.ON Drive Infrastructure GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei E.ON Drive Infrastructure GmbHÜber das Unternehmen
E.
OtherEssen
Das Unternehmen plant, installiert und betreibt ein Netz öffentlicher Ladeinfrastruktur für Elektrofahrzeuge mit 100 % Ökostrom.
Wie gut ist dein Lebenslauf?
Nejo bewertet ihn, und bringt ihn danach gemeinsam mit dir in Bestform.
Du hast noch keinen Lebenslauf?
Noch nicht perfekt?
- E.ON Drive Infrastructure GmbHSenior Product & UX Designer EMP (m/w/x)Vollzeitmit HomeofficeSeniorEssenab 70.000 - 90.000 / Jahr
- E.ON Drive Infrastructure GmbHTechnical Product Owner EMP (m/w/x)Vollzeitmit HomeofficeManagementEssenab 70.000 - 90.000 / Jahr
- E.ON Drive Infrastructure GmbHCommercial Product & Partnership Manager (m/w/x)Vollzeitmit HomeofficeBerufserfahrenEssenab 65.000 - 85.000 / Jahr
- E.ON Drive Infrastructure GmbHTechnical Field Expert (m/w/x)Vollzeitmit HomeofficeBerufserfahrenEssen