Dein persönlicher KI-Karriere-Agent
Coordinating customer onboarding and contract management for a Swiss energy producer. 2-5 years in energy markets or customer operations required. Focus on German energy market, direct marketing, and renewables.
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Anforderungen
- 2-5 years relevant experience in energy markets, direct marketing, customer operations, contract management, or comparable operational environment
- Good understanding of German energy market, particularly Direct Marketing and renewable energy market processes
- Strong stakeholder and customer management skills
- Highly organised with strong time-management skills
- Structured, process-oriented mindset
- Ability to independently manage complex operational topics
- Ability to drive complex operational topics to completion
- Strong analytical and problem-solving skills
- Focus on process optimisation and operational excellence
- Proficiency in Microsoft Office applications, especially Excel
- Fluent in German
- Strong English language skills
- Experience with operational energy market processes (customer onboarding, market communication, balancing groups, settlement, GoOs, or regulatory implementation)
- Experience with analytical and reporting tools (Excel VBA, Power BI, SQL, Python, or similar)
- Experience managing projects or coordinating cross-functional initiatives
- Affinity for automation, digitalisation, and continuous process improvement
Aufgaben
- Coordinate customer onboarding, contract management, and operational implementation processes
- Continuously improve customer onboarding, contract management, and operational implementation processes
- Act as a key operational contact for customers and internal stakeholders
- Ensure efficient coordination across the onboarding and operational lifecycle
- Take ownership of defined operational processes
- Ensure high-quality execution of operational processes
- Ensure data integrity of operational processes
- Ensure timely resolution of operational issues
- Support the implementation of new products
- Support the implementation of regulatory requirements
- Support the implementation of market processes
- Drive continuous process improvements
- Drive automation initiatives
- Drive operational scalability
- Support portfolio reporting
- Support KPI monitoring
- Support operational performance tracking
- Coordinate complex customer cases
- Coordinate cross-functional initiatives involving internal and external stakeholders
- Contribute to knowledge sharing
- Contribute to process documentation
- Contribute to the further development of operational capabilities
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