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INIndie Campers

Operations Manager (m/w/x) Frankfurt am Main

VollzeitVor OrtSenior
Nejo KI-Zusammenfassung

Overseeing operational performance and service delivery across 2-3 depots for a campervan marketplace. 5-8 years hands-on operations experience, with 2-3 years leading teams, required. Performance bonus and international transition opportunities to Lisbon, Mexico City, or Manila.

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Anforderungen

  • 5–8 years hands-on operations experience (mobility, rent-a-car, logistics, retail, hospitality, high-volume customer-facing)
  • 2–3 years leading teams, multiple locations, or one high-volume site
  • Experience managing labor, overtime, operating costs, scheduling, and budgets
  • Strong understanding of KPIs, workforce planning, fleet coordination, operational improvement
  • Visible, hands-on leadership style and willingness to work alongside frontline teams
  • Strong coaching, problem-solving, and performance-management skills
  • Excellent communication and stakeholder-management skills
  • Professional fluency in English; additional local language capability is a plus
  • Strong Excel or Google Sheets skills and experience with operational or reporting tools
  • Valid driver’s license and willingness to drive campervans
  • Availability to travel frequently between assigned depots and respond to critical operational needs
  • Fleet management or vehicle maintenance experience
  • Lean, Six Sigma, safety, project management, or similar operations certifications
  • Experience implementing operational change across multiple locations
  • Experience in highly seasonal or geographically dispersed operations

Aufgaben

  • Lead operational performance across 2-3 depots
  • Deliver service, productivity, quality, and cost targets
  • Manage, coach, and develop Operations Supervisors
  • Set clear daily and weekly expectations for supervisors
  • Ensure vehicles are ready, safe, and clean
  • Ensure vehicles are available for on-time customer check-ins and check-outs
  • Monitor daily and weekly KPIs
  • Identify performance gaps
  • Implement corrective actions
  • Manage labor, overtime, and scheduling
  • Manage productivity and operating expenses within budget
  • Coordinate workforce coverage across locations
  • Ensure consistent execution of SOPs and safety standards
  • Ensure consistent execution of compliance requirements and people practices
  • Resolve escalated operational and customer issues
  • Prevent recurrence of operational and customer issues
  • Implement new processes and systems across assigned depots
  • Implement district initiatives across assigned depots
  • Report performance, risks, and resource needs to the District Manager
  • Visit each assigned depot weekly or fortnightly
  • Complete at least one frontline shift per month
  • Serve as the first escalation point for critical issues

Berufserfahrung

5 - 8 Jahre

Ausbildung

Abgeschlossene BerufsausbildungODER
Bachelor-AbschlussODER
Master-Abschluss

Sprachen

Englisch – verhandlungssicher

Tools & Technologien

ExcelGoogle Sheets

Benefits

Boni & Prämien
  • Performance bonus
  • Referral bonus
Karriere- und Weiterentwicklung
  • Career development opportunities
Workation & Sabbatical
  • Transition opportunities to Lisbon, Mexico City or Manila offices
Weiterbildungsangebote
  • Continuous training and coaching
Sonstige Vorteile
  • Free road trips

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens Indie Campers erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei Indie Campers

Über das Unternehmen

IN
TourismFrankfurt am Main

The company is on a mission of making road trips available to everyone through a strong booking experience and high-quality road trips.

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