Utimaco IS GmbH
Support Engineer (m/w/x)
Vollzeitnur vor OrtBerufserfahren
Aachen, Düsseldorf
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SUSUSE Software Solutions Germany GmbH
Premium Support Engineer (m/w/x)
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Post-implementation support for enterprise open source solutions, including Linux, Kubernetes, and AI infrastructure. Proven technical skills in enterprise-level solutions and container technology required. On-call rotation, direct customer interaction.
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Anforderungen
- Proven technical skills in designing and delivering enterprise-level solutions
- Platform-as-a-Service software & Linux container technology (e.g., Docker/Kubernetes)
- Enterprise Linux
- Application Delivery
- Good understanding of networking complexities
- Experience in Red Hat technologies (advantageous)
- Linux accreditations (advantageous)
- Excellent interpersonal skills
- Ability to build and maintain strong customer relationships
- Ability to work independently and take initiative
- Flexibility and capacity to work across matrix/virtual frameworks
- Ability to handle tense customer situations regarding service outages
- Strong analytical and problem-solving skills
- Extensive experience in high-tech or software company
- Basic MS Office and corporate applications knowledge
- Bachelor’s Degree or Applicable Experience
- Willingness to work outside standard business hours
- Culture fit with SUSE
- Fluency in German
- Fluency in English
- Willingness to learn and proactively explore new things
- Strong problem-solving skills to diagnose and resolve technical issues
- Good priority setting skills
- Collaboration skills
- Customer/service minded
- Ability to complete background checks
Aufgaben
- Provide post-implementation product support to enterprise customers
- Identify and resolve issues with SUSE related products
- Develop business relationships with customer technical and management staff
- Gain first-hand knowledge of customer systems, configurations, and business needs
- Accelerate response time to customer requests
- Tailor solutions to meet customer expectations
- Pro-actively help customers avoid potential problems
- Maintain SUSE technology environments optimally and efficiently
- Respond in a timely manner to issues with implemented SUSE technologies
- Utilize company resources to assist with customer issues
- Listen to customer needs for opportunity discovery
- Forward opportunities to Sales and Services teams
- Troubleshoot and provide accurate, timely resolution to customer issues
- Articulate the key values of SUSE products, solutions, and strategy
- Design and deliver enterprise-level solutions
- Build and maintain strong relationships with customers at various organizational levels
- Work independently and take initiative
- Handle tense/stressful customer situations regarding service outages and issue resolution
- Diagnose and resolve technical issues
- Set priorities and collaborate effectively
- Learn and proactively explore new things daily
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – fließend
Tools & Technologien
DockerKubernetesEnterprise LinuxRed Hat technologiesMS Office
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Zur Originalanzeige bei SUSE Software Solutions Germany GmbHÜber das Unternehmen
SU
ITDüsseldorf
SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite and SUSE® AI Suite.
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