Fresenius Kabi AG
Global Salesforce Business Analyst & Admin - Customer Service & Platform (m/w/x)
Vollzeitnur vor OrtSenior
Bad Homburg vor der Höhe
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FRFresenius Kabi
Salesforce Business Analyst & Admin (Marketing & Data Cloud) (m/w/x)
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Designing and evolving Marketing and Data Cloud streams for global scalability. 5+ years Pharma/Life Sciences experience required. Collaboration with local CRM specialists, hybrid work model.
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Anforderungen
- 5+ years Pharma/Life Sciences experience, ideally CRM, commercial excellence, or customer engagement
- 3+ years hands-on experience with Salesforce Marketing Cloud, Data Cloud, or similar
- University degree in business, economics, IT, or related
- Strong experience with Marketing Cloud (journeys, automation, segmentation)
- Ideal experience with Data Cloud (data modeling, identity resolution, activation)
- Translating business requirements into scalable marketing/data solutions
- Experience with global governance models and cross-regional teams
- Salesforce Marketing Cloud Admin/Consultant Certification required
- Additional certifications (Data Cloud, Agentforce) are a plus
- Solid understanding of data models, integrations, consent management, reporting
- Experience with agile delivery models and tools (JIRA, Confluence)
- Strong analytical and problem-solving skills
- Experience with data-driven and customer-centric use cases
- Experience or strong interest in AI-driven capabilities
- Strong stakeholder management and communication skills
- Ability to collaborate across technical and business teams
- Structured, independent, and results-oriented working style
- Fluency in English required
- Additional languages are an advantage
- Intercultural experience
- Ability to work in a global environment
- Willingness to travel internationally
Aufgaben
- Design, configure, and evolve the Marketing and Data Cloud streams
- Focus on Marketing Cloud and Data Cloud platform enhancement
- Collaborate with local CRM specialists on end-user support
- Own and evolve Marketing & Data Cloud streams for scalability
- Design and implement global solutions across Marketing Cloud and Data Cloud
- Collaborate with other platform streams for seamless end-to-end processes
- Translate business requirements into solution designs and technical specifications
- Ensure alignment with global data models and governance frameworks
- Improve the platform by identifying automation and efficiency gains
- Drive adoption of AI-driven capabilities for campaign effectiveness
- Own the implementation of prioritized demands
- Collaborate with stakeholders to refine requirements
- Validate and challenge incoming requirements for scalable solutions
- Support localization by adapting global frameworks to market needs
- Contribute to workshops for business needs translation
- Evaluate and prioritize demands, leveraging AI capabilities
- Operate as part of a globally distributed Salesforce platform team
- Collaborate seamlessly across regions for daily operations
- Act as the functional expert for Marketing Cloud and Data Cloud
- Support local CRM specialists with platform expertise
- Work closely with IT and Digital Transformation teams
- Lead and support cross-regional CRM initiatives
- Ensure data quality, consistency, and integrity
- Enable advanced reporting, analytics, and AI-driven insights
- Support development of training materials and enablement concepts
- Provide expert-level support for complex or escalated topics
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
Salesforce Marketing CloudData CloudJIRAConfluence
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Fresenius Kabi erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Fresenius KabiÜber das Unternehmen
FR
ITBad Homburg vor der Höhe
The company is dedicated to ensuring the excellence of packaging materials for life-saving products.
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