AUTO1 Group
Sales Operations Manager - Sales Planning, Performance & Incentives (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
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SISIXT
Senior Operations Performance Manager – Vendor Management (m/w/x)
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Monitoring and validating SLAs for car rental, sharing, and ride services. 5+ years in operations management or vendor performance required. Hybrid work, flexible hours, and vehicle leasing offers.
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Anforderungen
- 5+ years of experience in operations management, vendor performance, or service delivery in BPO/customer service
- Hands-on experience with BPO providers and understanding external service operations
- KPI and outcome-oriented mindset
- Design, implementation, and monitoring of quality frameworks
- Confident communication skills
- Collaboration with internal CS, Training, and Quality teams
- Alignment of diverse stakeholders around shared performance goals
- Handling performance data end-to-end
- Identifying systemic trends in performance data
- Predictive thinking for issue anticipation
- Proficiency in Excel
- Proficiency across MS Office suite
- Tracking KPIs using Excel/MS Office
- Modeling performance scenarios using Excel/MS Office
- Maintaining traceability of cost and quality data
- Openness to occasional business travel
- Fluent English
- German language skills (strong plus)
Aufgaben
- Monitor service providers to meet qualitative requirements
- Validate SLAs with service providers
- Implement and review qualitative KPIs
- Benchmark provider performance against agreed criteria
- Oversee service providers deploy qualified and well-trained staff
- Monitor agent performance
- Identify training gaps with service providers
- Ensure effective upskilling programs are in place
- Ensure service providers maintain robust escalation processes
- Manage complaint handling frameworks
- Manage customer satisfaction management frameworks
- Ensure high-quality services are delivered within budget
- Explore cost savings without compromising service quality
- Ensure seamless, traceable, and documented invoice processes
- Analyze and interpret performance and cost data
- Proactively identify trends
- Optimize forecasting of customer needs
- Support data-driven decisions to improve service quality and pricing
- Cultivate strong, trust-based relationships with service providers
- Communicate continuously with service providers
- Collaborate with service providers
- Ensure alignment on SIXT's expectations, standards, and strategic goals
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Deutsch – Grundkenntnisse
Tools & Technologien
ExcelMS Office suite
Benefits
Flexibles Arbeiten
- Hybrid working model
- Flexible hours
Mitarbeiterrabatte
- Discounts on SIXT rent, share, ride and SIXT+
- Exclusive partner deals
Firmenwagen
- Attractive vehicle leasing offers
Moderne Technikausstattung
- Access to AI tools (Claude, SIXTgpt)
Weiterbildungsangebote
- AI experimentation and knowledge building
Sonstige Zulagen
- Monthly mobility allowance
Betriebliche Altersvorsorge
- Retirement plan contribution
Sonstige Vorteile
- Capital-forming benefits
Mehr Urlaubstage
- 30 days of vacation
Sinnstiftende Arbeit
- Volunteer day for charity
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens SIXT erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei SIXTÜber das Unternehmen
SI
TransportationBerlin
The company is a globally leading mobility service provider offering car rental, car sharing, taxi services, and car subscriptions.
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