fonio
Account Manager (French) (m/w/x)
Vollzeitnur vor OrtJunior
Wien
ab 65.000 - 95.000 / Jahr
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Upselling AI phone agents for SMBs in a rapidly expanding European market leader. Native Spanish and 1+ year B2B SaaS sales experience required. Top equipment of choice, extremely short decision-making paths.
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Anforderungen
- Native-level Spanish
- Confident in calls, reviews, and demos
- At least 1 year of experience in B2B SaaS sales, account management, or customer success
- Startup/scale-up experience a plus
- Experience in upselling, renewals, or expansion revenue
- Strong product and technology understanding
- Highly AI-savvy
- Structured working style
- Ownership mindset
- Customer focus
Aufgaben
- Actively manage existing customer accounts
- Serve as the primary point of contact for customers
- Increase the value delivered by the AI phone assistant
- Expand use cases for the AI phone assistant
- Identify additional potential for AI phone assistant use
- Run review and discovery conversations with customers
- Conduct upsell conversations with existing customers
- Analyze customer usage patterns
- Demonstrate how AI can automate processes
- Show how AI can deliver measurable impact
- Own expansion revenue within your customer portfolio
- Manage upgrades and add-ons
- Oversee renewals
- Work toward monthly and quarterly quotas
- Ensure customers are successfully onboarded
- Ensure customers use the product optimally
- Ensure long-term customer satisfaction
- Bring market feedback back to the team
- Work closely with Customer Success
- Collaborate with the Product team
- Partner with the Marketing team
- Ensure clean handovers between teams
- Provide reliable forecasts
- Maintain a well-maintained pipeline in the CRM
- Focus on upsell and retention
- Identify and realize growth potential within existing accounts
- Conduct regular touchpoints with customers
- Perform Quarterly Business Reviews (QBRs)
- Provide proactive support to maximize customer success
- Perform structured account planning
- Maintain a clean CRM
- Provide reliable revenue forecasting
- Collaborate closely with Customer Success, Product, and Marketing
- Shape the account and expansion motion
Berufserfahrung
1 Jahr
Ausbildung
Matura
Sprachen
Spanisch – fließend
Benefits
Moderne Technikausstattung
- Top equipment of your choice
Startup-Atmosphäre
- Extremely short decision-making paths
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens fonio erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei fonioÜber das Unternehmen
FO
ITWien
Fonio is Europe’s market leader for AI phone agents for SMBs, experiencing rapid growth and expanding globally.
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