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IT Operations Manager - Production Site (m/w/x)
Managing IT infrastructure lifecycle, network, servers, and workplace services at a production site. University degree or substantial work experience in site IT management required. Diversity support, idea realization.
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Anforderungen
- University degree in IT, computer science, or substantial work experience in site IT management
- IT management and IT Service Management certifications (highly desirable)
- Experience applying ITSM frameworks (incident, problem, change, asset management)
- Experience managing IT operations and services (preferably in production)
- Ability to align IT services with business needs
- Ensuring service availability and operational stability
- Act as primary business contact
- Work effectively with business owners, external partners, internal stakeholders
- Experience managing small to mid-sized IT projects
- Prioritize and deliver solutions aligning with business strategies
- Experience using monitoring tools and dashboards
- Ensuring KPIs and SLAs are met or exceeded
- In-depth knowledge of IT infrastructure (setup, maintenance, lifecycle)
- Knowledge of networks, virtualization systems, workplace services
- Strong understanding of IT and OT security principles
- Experience mitigating vulnerabilities and implementing security measures
- Ensuring compliance with global security standards
- Ability to identify process inefficiencies and drive improvements
- Leveraging data, KPIs, and Red Bull ITSM standards for improvements
- Good understanding of AI and its applications in production
- Proven experience enhancing processes with AI (ideally)
Aufgaben
- Manage the entire IT infrastructure lifecycle locally
- Oversee local network and server infrastructure
- Manage workplace services lifecycle
- Manage special-purpose clients lifecycle
- Coordinate IT security measures with global and area teams
- Monitor and control daily IT operations using KPIs and SLAs
- Act as the main point of contact for local business and IT teams
- Align business requirements with IT capabilities
- Identify opportunities to optimize processes with AI technologies
- Plan and execute IT projects using Red Bull's methodology
- Maintain and improve production-relevant IT infrastructure
- Deliver solutions according to Red Bull's guidelines and standards
- Ensure continuous operational improvement
- Coordinate external IT partners for daily support activities
- Ensure compliance with operational procedures and service agreements
- Coordinate service sourcing, hosting, and housing activities
- Identify and implement continuous improvements to IT processes
- Align IT processes with Red Bull's ITSM standards
- Leverage and promote enhancements to global and area services
- Contribute to the improvement of local IT services
- Evaluate and leverage AI-powered tools and automation capabilities
- Improve service quality, operational efficiency, and user experience
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
- Attractive compensation package
- Market-oriented salaries
- Diversity support
- Opportunity seizing
- Potential development
- Idea realization
Von Nejo automatisch aufbereitet
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