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Sales Engineer / Customer Success Manager (m/w/x)
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AUAutonoma Technologies
(Technical) Customer Success Manager (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Data Science
Nejo KI-Zusammenfassung
Onboarding and adoption support for machine manufacturers using a digital customer platform. Strong technical understanding and communication skills required. Unlimited PTO.
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Anforderungen
- Experience in Customer Success, Technical Account Management, consulting, solution consulting, project management, after sales, or comparable customer-facing role in SaaS, industrial software, or machinery-related environments.
- Strong technical understanding and communication with commercial and technical stakeholders.
- Interest in industrial digitalization, OEM business models, machine data, and digital service processes.
- Structured and reliable working method.
- Very strong communication, moderation, and presentation skills.
- Proactive, solution-oriented mindset and strong sense of ownership.
- Ability to manage multiple stakeholders and projects in parallel.
- Very good German and English language skills.
- Experience with IIoT platforms, connected machines, remote service, industrial analytics, or digital after-sales solutions.
- Experience onboarding mid-market or enterprise customers in B2B SaaS environment.
- Industry knowledge in mechanical engineering, manufacturing, recycling, process industries, or related industrial sectors.
- Passion, perseverance, and integrity.
- Work experience that doesn't exactly match job description.
- Skills and passion are more important than exact experience match.
- Broad perspectives and not afraid to challenge assumptions.
Aufgaben
- Support customers throughout the entire lifecycle
- Guide customers from onboarding to sustainable adoption
- Serve as the central interface between customers and internal teams
- Ensure customers achieve measurable added value with Autonoma
- Develop customer relationships after sales handover
- Guide customers through onboarding, rollout, adoption, and expansion
- Act as a trusted advisor for machine and plant manufacturers
- Help customers improve customer experience and after-sales operations
- Support customers in implementing use cases for digital after-sales processes
- Support customers in implementing use cases for machine analysis
- Support customers in implementing use cases for digital service packages
- Support customers in implementing use cases for connected machine data
- Drive platform adoption through training sessions and workshops
- Maintain the Help Center and provide enablement
- Conduct regular business reviews with customers
- Understand customer goals, technical frameworks, and operational challenges
- Translate customer needs into structured success plans
- Incorporate customer feedback with Product, Development, and Sales
- Identify growth potential with Product, Development, and Sales
- Identify upsell and cross-sell opportunities with the Revenue team
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene BerufsausbildungODER
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Tools & Technologien
IIoT platformsSaaS
Benefits
Mehr Urlaubstage
- Unlimited PTO
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Autonoma Technologies erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Autonoma TechnologiesÜber das Unternehmen
AU
ITLinz
Autonoma develops a digital Customer Platform (DCP) for machine and plant manufacturers to enable data-driven service revenues and digital business models.
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