Chopard
Global Head of CRM (m/w/x)
Vollzeitnur vor OrtSenior
Meyrin
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Generating strategic reports and actionable intelligence from client data and CRM tools for a global luxury auction house. 5-8 years in commercial insights or BI required. Hybrid work, 4-day work week.
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Anforderungen
- 5-8 years experience in business analytics, commercial insights, reporting or business intelligence
- Experience in luxury, financial services, consulting or data-driven commercial environment
- Strong analytical skills
- Ability to translate complex data into clear business recommendations
- Advanced IT skills
- Experience with CRM platforms
- Experience with data visualisation tools
- Proven experience building dashboards
- Proven experience building KPI frameworks
- Proven experience building executive reporting materials
- Strong business acumen
- Interest in client behaviour
- Interest in sales performance
- Interest in market trends
- Excellent communication skills
- Excellent presentation skills
- Ability to influence senior stakeholders
- Ability to engage senior stakeholders
- Proactive and curious
- Solution-oriented mindset
- Continuous improvement mindset
- Strong attention to detail
- Fluent English
- Swiss market exposure preferred
Aufgaben
- Provide meaningful business insights and performance visibility
- Generate strategic reporting to support decision-making
- Translate commercial and client data into actionable intelligence
- Identify trends, opportunities, and areas of focus
- Leverage client data and CRM tools for visibility on client activity
- Analyze client engagement patterns and growth opportunities
- Identify client trends, opportunities, and cross-category connections
- Contribute to client acquisition and development through data analysis
- Analyze client acquisition, retention, and reactivation trends
- Develop reporting and insights on key client-related KPIs
- Collaborate with global teams to share best practices
- Ensure alignment of methodologies and reporting with global teams
- Develop and maintain reporting frameworks and dashboards
- Develop and maintain KPI tracking tools for the Luxury business
- Provide performance visibility across auctions and private sales
- Provide performance visibility on client development activities
- Produce business reviews and performance reporting for leadership
- Monitor key performance indicators and highlight trends
- Conduct pre-sale, during-sale, and post-sale analyses
- Develop auction intelligence reporting and market insights
- Analyze bidding activity and buyer participation
- Analyze conversion metrics and international selling patterns
- Develop auction and sales performance reporting
- Translate complex business data into actionable insights
- Provide recommendations based on data analysis
- Support initiatives to enhance business visibility
- Support initiatives to enhance reporting capabilities
- Support initiatives to enhance operational efficiency
- Identify opportunities to improve reporting processes through automation
- Identify opportunities to improve reporting processes with AI
- Partner with P&T teams to improve data accessibility
- Partner with P&T teams to improve reporting capabilities
- Support implementation of new tools and processes
- Support adoption of new reporting frameworks
- Contribute to cross-functional projects
- Coordinate and analyze for cross-functional projects
- Engage stakeholders in cross-functional projects
- Reduce manual reporting activities through process optimization
- Improve scalability through process optimisation
- Prepare executive-level presentations and strategic updates
- Translate complex analyses into clear business insights
- Produce materials to support leadership discussions
- Produce materials to support planning and decision-making
- Develop presentation materials for senior management meetings
- Facilitate communication across functions for alignment
- Ensure stakeholders have timely access to insights
- Ensure stakeholders have timely access to performance insights
- Ensure stakeholders have timely access to client insights
- Ensure stakeholders have timely access to market insights
Berufserfahrung
5 - 8 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
CRM platformsdata visualisation tools
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Sotheby's erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Sotheby’s is the world’s premier destination for art and luxury, promoting access to exceptional art and luxury objects through auctions and private sales.
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