ILC Dover
Technical Internal Sales Engineer (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Rossens FR
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Managing daily T Desk operations and sales campaigns for elevator and escalator service. Team coordination and task allocation skills required. Leadership and sales training provided.
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Anforderungen
- Minimum 5 years relevant experience in service sales support, sales operations, commercial administration, process coordination, or comparable operational support function
- Ideally first exposure to team coordination or operational ownership
- Ability to coordinate small team or workstream
- Ability to allocate tasks
- Ability to follow up on priorities
- Ability to support junior colleagues
- Formal people management experience is an advantage but not mandatory
- Strong process mindset
- Ability to identify inefficiencies
- Ability to simplify workflows
- Ability to translate operational pain points into practical improvements
- Solid understanding of CRM-based sales processes
- Experience with Service Sales CRM or similar sales pipeline tools is a strong advantage
- Good digital skills in Microsoft 365
- Practical ability to work with CRM data
- Practical ability to work with Excel-based reporting
- Practical ability to work with basic Power BI or Power Automate solutions
- Strong communication skills
- Ability to work effectively with sales stakeholders
- Ability to work effectively with field stakeholders
- Ability to work effectively with technical stakeholders
- Ability to work effectively with administrative stakeholders
- Customer-oriented mindset
- Focus on service quality
- Focus on speed
- Focus on reliability
- Focus on proactive follow-up
- Analytical, structured and detail-oriented
- Pragmatic and solution-focused
- Fluent business English
- Proficiency in German is highly desirable
- French is a strong asset
- Profile suitable for a mid-level operational manager
- Profile suitable for an experienced coordinator
- Has built relevant expertise over approximately five years in another organization
- Ready to take ownership of a structured support function
Aufgaben
- Lead daily T Desk operations and support colleagues
- Coordinate T sales campaigns and track performance
- Supervise, coach, and develop the T Desk administrative team
- Act as an operational bridge between teams
- Drive standardization of T Desk workflows and routines
- Improve data quality and pipeline visibility in CRM
- Establish incentive-related KPIs with Sales and Finance
- Support creation and launch of standardized T packages
- Identify process bottlenecks and lead improvement initiatives
- Develop dashboards and automation solutions using Microsoft tools
- Support definition and monitoring of KPIs
- Contribute to future scalability of the T Desk model
- Provide day-to-day guidance and create accountability
- Identify practical improvements and standardize ways of working
- Use CRM and Microsoft tools to improve transparency
- Connect sales, field, and back-office teams
- Ensure timely completion of campaign and follow-up activities
- Understand how repair opportunities contribute to service sales growth
Berufserfahrung
5 Jahre
Ausbildung
Matura
Sprachen
Englisch – verhandlungssicher
Deutsch – ist ein Plus
Tools & Technologien
Microsoft 365CRMExcelPower BIPower AutomateService Sales CRM
Benefits
Parkplatz & Pendelvorteile
- Lift or transportation assistance
Weiterbildungsangebote
- Leadership training
- Sales training
- Engineering training
- Major Projects training
- Employee Scholar Program
- Sponsorship for degrees or certifications
Mentoring & Coaching
- Field training
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Otis erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei OtisÜber das Unternehmen
OT
ManufacturingFreiburg
Otis ist weltweit führend in der Herstellung, Installation und Wartung von Aufzügen und Fahrtreppen. Das Unternehmen bewegt täglich 2,4 Milliarden Menschen und betreut rund 2,4 Millionen Kundeneinheiten weltweit.
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