Salesforce
Senior Technical Architect – Life Sciences (m/w/x)
Vollzeitnur vor OrtSenior
Zürich
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SASalesforce
Engagement Delivery Senior Manager - LSC (m/w/x)
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Leading AI and Agentforce transformations for Life Sciences customers on Salesforce. 8+ years consulting delivery experience required. Global education reimbursement, balance support.
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Anforderungen
- Use of AI productivity tools, automation, or agentic workflows
- 8+ years professional services or consulting delivery experience
- 3+ years leading large, complex programs ($3M+ scope)
- 3+ years Life Sciences industry experience
- Leading cross-functional delivery teams without positional authority
- Managing engagement financials: forecasting, revenue control, utilisation
- Working knowledge of system implementation in regulated Life Sciences
- Running steering committees and customer relationships
- Strong executive presence and communication skills
- Ability to operate as a billable IC
- Hands-on delivery of Agentforce or equivalent AI platform implementations
- Knowledge of Life Sciences commercial operations
- Experience with Salesforce Life Sciences Cloud or Veeva CRM
- PMP, PgMP or SAFe certification, or equivalent
- Salesforce certifications (Admin, Sales Cloud, Service Cloud, Life Sciences Cloud)
- Experience in outcomes-based or fixed-fee delivery models
- Ability to negotiate and resolve conflict in delivery
- Fluency in English and German, Italian or French
- Bachelor’s degree required
Aufgaben
- Lead cross-functional project teams on complex Life Sciences Cloud engagements
- Deliver AI and Agentforce transformations for Life Sciences customers
- Own end-to-end delivery for engagements, including scope, plan, budget, risk, and quality
- Lead Salesforce project teams and manage customer relationships up to director and VP level
- Run steering committees for engagements
- Partner with Program Executives and Professional Services leadership on strategic accounts
- Set delivery approach, governance, and plan for engagements
- Align customer stakeholders on objectives, outcomes, and KPIs
- Serve as the delivery contact for engagements
- Communicate expectations, performance, governance, and escalations with customers and internally
- Forecast accurately, communicate risks honestly, and follow through on commitments
- Lead, coach, and uplift architects, consultants, and project managers without positional authority
- Contribute to processes, assets, and methodologies that raise delivery standards
- Oversee delivery from scoping to go-live and meet contractual commitments
- Own engagement financials, including forecast, utilization, change control, and bid-versus-delivered margin
- Drive changes to meet customer objectives, especially around AI and agentic capabilities
- Link solution design, governance, and stakeholder decisions to measurable business impact
- Identify, mitigate, and escalate risks early with recommended solutions
- Manage regulated-industry risks, including GxP, validation, data privacy, and promotional compliance
- Build customer relationships to expand Salesforce's work with clients
- Collaborate with Sales, Success, Technology, Product, and Support teams to drive adoption
- Partner with Resource Management on staffing and resource requests
- Partner with Sales on scoping, SOW shaping, and Services Work Exception governance
- Use AI tooling and agentic workflows to reduce manual effort and improve team delivery
- Demonstrate productivity gains customers expect from Salesforce
Berufserfahrung
8 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Deutsch – verhandlungssicher
Italienisch – verhandlungssicher
Französisch – verhandlungssicher
Tools & Technologien
AI productivity toolsautomationagentic workflowsAgentforceSalesforce Life Sciences CloudVeeva CRMIQVIA OCESalesforce certifications
Benefits
Weiterbildungsangebote
- Global education reimbursement program
Mentale Gesundheitsförderung
- Balance support
Sonstige Vorteile
- Resources support
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ITZürich
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