2050 K-T G.M.B.H. Germany
Customer Support Engineer (m/w/x)
Vollzeitnur vor OrtBerufserfahren
Dresden
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Managing field service operations for semiconductor manufacturing clients in Central Europe. Strong negotiation and leadership skills required. Flexible working hours, variable bonus, and company pension scheme.
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Anforderungen
- Strong negotiation and leadership skills
- Excellent verbal/written German/English communication
- Technical presentations to Sr. Management
- Work in high-pressure environment
- Multiple tasks simultaneously
- Excellent project management skills
- Excellent analytic skills
- Excellent organizational skills
- Basic financial/budget skills
- Basic strategic planning skills
- Driver personality
- 3-5 years semiconductor field experience
- Relevant Regional Customer Support manager experience
- 2-3 years customer facing role experience
- Good German communication (writing/speaking)
- Good English communication (writing/speaking)
- Good execution skills
- Good coordination skills
- B.A. engineering background
- Strategic and forward thinker
- Proactive, energetic, performance-driven
Aufgaben
- Establish strong customer relationships at all levels
- Manage Field Service operations for customers in Central Europe
- Ensure effective coordination of service operational activities
- Drive operational activities to meet customer operational KPIs
- Manage all facets of customer retention and satisfaction
- Participate in the resolution of customer concerns
- Define and develop a customer contact strategy
- Proactively manage customers to identify improvement areas
- Drive resolution for tool or customer service related issues
- Manage site escalations
- Hold regular customer meetings, including preparation and follow-up
- Forecast and help manage quarterly and annual business revenues
- Work closely with customers to promote relevant CIPs and product enhancements
- Understand all customer related agreements, equipment specifications, and SLAs
- Achieve operational and financial objectives
- Develop and implement operational plans for increasing customer satisfaction
- Develop and implement operational plans for increasing service market share
- Drive corporate image through successful customer service
- Actively support account teams to achieve regional targets
- Manage a team of up to 15 CSEs
- Hold 1:1 meetings with direct reports
- Analyze operational processes and escalation procedures
- Perform training gap assessments to identify service delivery improvements
- Perform training gap assessments to identify value-add opportunities for customers
- Develop strong knowledge of equipment base at customer sites
- Ensure adequate records and systems are maintained
- Track and review equipment, warranty, contract, and escalation performance metrics
- Establish strong working relationships with other Business Units, Product Support, and Sales personnel
- Conduct monthly, quarterly, and annual performance reviews and appraisals
- Ensure direct reports have clear goals supporting account objectives
- Document individual development plans for direct reports
Berufserfahrung
3 - 5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible working hours
- Work-life balance
Boni & Prämien
- Variable bonus
Attraktive Vergütung
- Employee Stock Purchase Plan (ESPP)
Betriebliche Altersvorsorge
- Company pension scheme
Familienfreundlichkeit
- Family friendly total rewards package
- Summer family celebrations
Sonstige Vorteile
- Comprehensive onboarding
- Inclusive environment benefits
- Benefits meeting diverse employee needs
Weiterbildungsangebote
- Continuous learning and development opportunities
Sicherer Arbeitsplatz
- Permanent employment contract
Karriere- und Weiterentwicklung
- Long-term career prospects
Firmenwagen
- Company car or car allowance
Mehr Urlaubstage
- 30 days of annual vacation
Team Events & Ausflüge
- Regular company events
- Christmas parties
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens KLA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei KLAÜber das Unternehmen
KL
ManufacturingDresden
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, focusing on innovation and R&D.
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