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MAMATRIX42

Customer Success Manager Scaled Accounts - Germany (m/w/x) Frankfurt am Main

Vollzeitmit HomeofficeBerufserfahren
Jetzt bewerben
Nejo KI-Zusammenfassung

Managing 100-150 SaaS customers with digital touchpoints and repeatable programs. At least 3 years of SaaS customer success or account management experience required. 30 vacation days, flexible hours, and work from anywhere.

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Anforderungen

  • At least 3 years relevant experience in Customer Success, Account Management, or similar customer-facing role in SaaS or enterprise software
  • Structured, proactive approach to managing customers, priorities, and renewal timelines
  • Commercial judgment and evidence of improving customer outcomes, retaining business, or identifying growth opportunities
  • Ability to connect software adoption with business value and communicate clearly with customer decision-makers
  • Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts
  • Strong collaboration skills and ability to coordinate action across Sales, partners, and customer-facing teams
  • Fluency in English and German
  • Experience delivering customer webinars, adoption campaigns, or scalable customer success programs
  • Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments
  • Experience working with channel, implementation, or strategic partners

Aufgaben

  • Own a portfolio of 100-150 named customers
  • Combine targeted personal engagement with repeatable programs and digital touchpoints
  • Achieve portfolio gross revenue retention (GRR)
  • Contribute measurably to net revenue retention (NRR) through license expansion and originating growth opportunities
  • Prioritize direct engagement for maximum impact on value realization, retention, and growth
  • Drive adoption and value across your portfolio
  • Segment and prioritize your portfolio based on renewal timing, customer needs, adoption, engagement, risk, and growth potential
  • Agree practical success plans and measurable next steps with customers
  • Coordinate onboarding handovers with Sales, delivery teams, and partners
  • Combine targeted customer conversations and selective business reviews with webinars, adoption campaigns, and best-practice sessions
  • Use customer data and health signals to focus time and improve health scoring and portfolio visibility
  • Work with partners, Support, and Professional Services to address barriers to value
  • Ensure clear ownership of follow-up actions
  • Run a reliable renewal process, keeping renewal intent, risks, actions, and forecasts current
  • Take ownership of retention risks and recovery plans
  • Coordinate colleagues and partners for retention risk recovery
  • Act as the customer's point of contact during escalations
  • Manage license increases within agreed commercial responsibilities and approval processes
  • Communicate pricing and contract changes to customers
  • Recognize and qualify growth opportunities from customer goals and adoption signals
  • Engage Sales on strategic upsell and cross-sell
  • Flag customers who need more intensive coverage
  • Maintain accurate CRM records
  • Improve repeatable playbooks, digital touchpoints, and renewal workflows across the CS team

Berufserfahrung

3 Jahre

Ausbildung

Bachelor-AbschlussODER
Master-Abschluss

Sprachen

Englisch – fließend
Deutsch – fließend

Tools & Technologien

CRM

Benefits

Mehr Urlaubstage
  • 30 vacation days
  • 6 extra days off for development
Flexibles Arbeiten
  • Flexible hours
  • Remote work
  • Work from anywhere
Mentoring & Coaching
  • Time for growth
Sinnstiftende Arbeit
  • Social Day
Firmenfahrrad
  • Bike leasing
Gesundheits- & Fitnessangebote
  • Fitness membership
Öffi Tickets
  • Public transport pass
Betriebliche Altersvorsorge
  • Retirement plan
Boni & Prämien
  • Monthly bonus

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei MATRIX42

Über das Unternehmen

MA
ITFrankfurt am Main

The company provides a platform for managing IT and business processes, enhancing productivity and security.

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