MATRIX42
Customer Success Manager Scaled Accounts - Germany (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Frankfurt am Main
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MAMATRIX42
Customer Success Manager Strategic Accounts - Germany (m/w/x)
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Driving business outcomes for enterprise software customers through relationship ownership and value realization. 5+ years of experience protecting and growing customer revenue required. 30 vacation days, flexible hours, and work from anywhere support.
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Anforderungen
- 5+ years relevant experience in Customer Success, Account Management, Consulting, or comparable role with enterprise software customers
- Track record protecting and growing customer revenue in complex accounts
- Confidence engaging executives on business outcomes, investment priorities, value, and commercial considerations
- Strong account planning, stakeholder mapping, presentation, and negotiation skills
- Ability to coordinate cross-functional teams and partners, own customer outcomes, and build new ways of working
- Knowledge of IT management, IT service management, or enterprise service management
- Experience with partner-led customer relationships, multi-product adoption, or executive value reviews
- Experience using CRM, customer health data, analytics, or AI-enabled tools for account management
Aufgaben
- Help large customers achieve lasting growth through business outcomes
- Own customer relationships and outcomes for a portfolio of large customers
- Lead customer engagement, value realization, renewal management, and growth creation
- Own gross revenue retention (GRR) for your portfolio
- Contribute measurably to net revenue retention (NRR) through contract value growth and expansion opportunities
- Drive value realization and adoption through strong relationships
- Identify and map key stakeholders across relevant functions and business units
- Translate customer objectives into joint success plans with measurable outcomes
- Lead business and executive reviews to demonstrate progress and validate value
- Own customer follow-through by coordinating partners, Professional Services, and Support
- Remove barriers to adoption and deliver agreed milestones
- Address barriers to value with partners, Support, and Professional Services
- Ensure clear ownership of follow-up actions
- Own proactive renewal management and growth creation
- Engage stakeholders early to secure successful renewal outcomes
- Lead pricing and contract discussions with customers
- Monitor customer health, adoption, and engagement to identify and mitigate risks
- Address barriers to customer success and strengthen retention with Sales, partners, Support, and Professional Services
- Act as the single point of contact for customers during escalations
- Identify upsell, cross-sell, and broader adoption opportunities
- Develop a clear business case for each opportunity
- Represent the customer's voice internally
- Maintain accurate customer records, renewal forecasts, success plans, and next steps in CRM and business systems
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Tools & Technologien
CRMAI-enabled tools
Benefits
Mehr Urlaubstage
- 30 vacation days
- Up to 6 extra days off for development
Flexibles Arbeiten
- Flexible hours
- Remote work
- Work from anywhere
Workation & Sabbatical
- Workation support
Karriere- und Weiterentwicklung
- Career framework
Sinnstiftende Arbeit
- Social Day
Firmenfahrrad
- Bike leasing
Gesundheits- & Fitnessangebote
- Fitness membership
Öffi Tickets
- Public transport pass
Betriebliche Altersvorsorge
- Retirement plan
Boni & Prämien
- Monthly bonus
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei MATRIX42Über das Unternehmen
MA
ITFrankfurt am Main
The company provides a platform for managing IT and business processes, enhancing productivity and security.
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