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PCPCI Pharma Services Germany GmbH

Desktop Support Specialist II (m/w/x) Großbeeren

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Nejo KI-Zusammenfassung

Day-to-day technical support for end users at a global biopharma services provider. Bachelor's degree or equivalent experience required. Support for Microsoft Office, Windows, and network connectivity.

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Anforderungen

  • Bachelor’s degree in IT or equivalent experience
  • Practical hardware/software installation, configuration, troubleshooting
  • Basic understanding of networking concepts (TCP/IP, DHCP, DNS)
  • Support experience: Microsoft Office, Windows, mobile devices, network connectivity
  • Basic knowledge of IT infrastructure, user accounts, endpoint security
  • Strong analytical, problem-solving, decision-making skills
  • Ability to prioritize competing demands
  • Ability to work independently or as part of a team
  • Excellent communication skills
  • Excellent customer service skills
  • Good documentation skills
  • Good reporting skills
  • High level of integrity
  • High attention to detail
  • Ability to perform effectively under pressure
  • Desirable: Cybersecurity knowledge
  • Desirable: IT infrastructure support knowledge
  • Desirable: GMP requirements knowledge
  • Completed IT degree or comparable qualification
  • Basic knowledge of network technologies (TCP/IP, DHCP, DNS)
  • Experience supporting Microsoft Office, Windows, mobile devices, network connectivity
  • Basic knowledge of IT infrastructure, user account administration, endpoint security
  • Strong analytical and structured, solution-oriented work approach
  • Ability to organize competing priorities independently
  • Ability to work effectively independently and in a team
  • Very good communication skills
  • Very good German and English skills
  • Strong service orientation
  • Good documentation and reporting skills
  • High level of integrity, accuracy, responsibility
  • Ability to work effectively under pressure

Aufgaben

  • Provide day-to-day technical support to end users
  • Manage service requests and resolve hardware, software, and connectivity issues
  • Install, configure, and maintain computers, laptops, mobile devices, printers, applications, and IT equipment
  • Support user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources
  • Assist with first-level server, network, and infrastructure troubleshooting
  • Coordinate with relevant IT teams and third-party service providers
  • Provide first-line cybersecurity support
  • Manage endpoint protection and MFA
  • Investigate phishing attempts
  • Identify and escalate potential security incidents
  • Support IT asset management and procurement
  • Assist with backup operations, system upgrades, and infrastructure implementations
  • Maintain accurate documentation of incidents, resolutions, and procedures
  • Use ticketing and knowledge management systems
  • Ensure compliance with IT security policies and access controls
  • Ensure compliance with applicable regulatory requirements
  • Deliver professional customer service
  • Educate users on IT and cybersecurity best practices
  • Escalate complex issues appropriately

Berufserfahrung

ca. 1 - 4 Jahre

Ausbildung

Bachelor-Abschluss

Sprachen

Deutsch – Muttersprache
Englisch – verhandlungssicher

Tools & Technologien

Microsoft OfficeWindowsTCP/IPDHCPDNSActive Directory

Von Nejo automatisch aufbereitet

Nejo hat diesen Job automatisch von der Website des Unternehmens PCI Pharma Services Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Zur Originalanzeige bei PCI Pharma Services Germany GmbH

Über das Unternehmen

PC
PharmaceuticalsGroßbeeren

PCI Pharma Services delivers life-changing therapies globally, bridging biopharma companies and patients. They invest in people to drive progress and shape the future.

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