Grünenthal GmbH
Maintenance Manager Pharma Engineering (m/w/x)
Vollzeitnur vor OrtSenior
Aachen
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Leading CS Engagement Specialists across EMEA/NAM or APAC, driving customer contact execution for multinational and specialty clients. Minimum 8 years client services experience required. 30 days vacation, flexible leave options.
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Anforderungen
- Bachelor's degree in business or equivalent experience
- Minimum 8 years client services or customer service experience
- 2-3 years direct customer interaction experience preferred
- Knowledge or experience with ERP tools like SAP
- Ability to deliver great customer experience
- Invigorated by constant personal interaction
- Effective communication of complex ideas
- Interface with various internal and customer levels
- Ability to multi-task
- Ability to work under time constraints
- Problem-solving skills
- Prioritization skills
- Working knowledge of MS Office
- Willingness to learn MS Office quickly
- Intermediate Excel skills
- Highly proficient written English
- Highly proficient spoken English
- Strong communication skills
- Strong people skills
- Approachable demeanor
- Good listening skills
- Empathetic nature
- Strong learning capacity
- Ability to work independently
- Ability to work in a global environment
- Understanding of Incoterms
- Understanding of Export/Commercial Documentation
- Awareness of relevant SOPs
- Compliance with company safety policy
Aufgaben
- Lead a team of CS Engagement Specialists in EMEA/NAM or APAC
- Drive effective and efficient execution of customer contacts
- Support Multinational, Industry Partners, Speciality and Emerging customer bases
- Collaborate with the Commercial team
- Ensure proper support and account allocation for CS Engagement Specialists
- Develop process consistencies and workflow improvements globally
- Build rapport amongst CS Engagement Specialists globally
- Deliver core performance objectives including SIOE risk mitigation
- Resolve parked orders
- Manage customer account setup
- Maintain Master Data
- Manage MyAccount setups
- Promote the 'MAKE a Difference' CS culture
- Identify team skillsets and drive team development
- Collaborate with Sr. Training Specialists in CS Analytics and Digital Solutions
- Collaborate with Commercial Training and Enablement
- Foster a high-performance culture focused on efficiency and accountability
- Plan weekly workload and establish daily priorities
- Achieve operational targets
- Identify and remove obstacles to high service levels
- Ensure high CSAT survey results
- Support the design, enhancement, and testing of internal systems
- Define ongoing best practices
- Approve internal SOIs/SOPs
- Conduct performance reviews
- Motivate and guide the team
- Support investigations for compliance, audit, and complaints
- Ensure compliance with West procedures
- Maintain close relations with stakeholders such as CS Operations/SCM/Operations/Quality/Shared Services
- Ensure customer needs are met internally and externally
Berufserfahrung
8 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
SAPMS OfficeExcel
Benefits
Mehr Urlaubstage
- 30 days of vacation
- Flexible vacation
- Personal leave
Lockere Unternehmenskultur
- Inclusive and collaborative culture
Sonstige Vorteile
- Diversity, equity, and inclusion
- Service recognition
Boni & Prämien
- Performance-based bonuses
Team Events & Ausflüge
- Employee appreciation initiatives
Attraktive Vergütung
- Total rewards programs
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens West Pharmaceutical Services erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei West Pharmaceutical ServicesÜber das Unternehmen
WE
PharmaceuticalsEschweiler
The company delivers life-saving injectable medicines to millions of patients daily and is committed to sustainability.
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