Leading internal and external communications for immigration and social care services in Germany and Switzerland. Substantial experience advising senior leaders required. Support for Serco's European direction and standards.
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Anforderungen
- Bachelor's degree in Communications, Journalism, Public Relations, or equivalent professional experience
- At least seven years' relevant communications experience
- Substantial responsibility advising senior leaders
- Managing communications independently
- Delivering through influence in complex, matrixed organisation
- Proven experience across internal communications
- Proven experience across external communications
- Proven experience across media relations
- Proven experience across change communications
- Proven experience across employee engagement
- Strong change management acumen
- Strong change communications acumen
- Ability to understand audience sensitivities
- Ability to anticipate resistance
- Ability to translate complex change into clear communications
- Excellent planning and organisational skills
- Ability to prioritise competing demands across two businesses
- Ability to maintain consistent delivery
- Demonstrable experience working with journalists
- Demonstrable experience handling media enquiries
- Demonstrable experience advising spokespeople
- Judgement to manage sensitive situations
- Judgement to manage high-pressure situations
- Strong digital communications capability
- Confident use of Microsoft 365
- Confident use of SharePoint
- Confident use of content management tools
- Ability to brief specialist creative support
- Ability to manage specialist creative support
- Ensuring outputs meet communications objectives
- Ensuring outputs meet brand standards
- Ability to navigate large, matrixed company
- Pragmatic, visible and hands-on within smaller subsidiaries
- Comfortable balancing accountability to local operational leader
- Comfortable with active membership of European functional team
- Adapting style without compromising communications standards
- Sound understanding of public services
- Sound understanding of immigration
- Sound understanding of social care
- Sound understanding of government
- Experience in public services
- Experience in immigration
- Experience in social care
- Experience in government
- Experience in sensitive, regulated operating environment
- Highly self-sufficient
- Highly dependable
- Judgement to set priorities
- Judgement to make sound decisions
- Judgement to escalate appropriately
Aufgaben
- Lead internal and external communications for EHC in Germany
- Own internal communications for ORS in Switzerland
- Serve as a trusted communications adviser to leadership teams
- Provide clear, practical, and well-judged counsel
- Build strong networks across local businesses and Serco Europe
- Support the integration of EHC and ORS within Serco
- Deliver internal communications plans for EHC and ORS
- Draft and distribute newsletters
- Identify and write impactful stories as an internal correspondent
- Lead employee engagement initiatives aligned with Serco’s values
- Develop and maintain content for internal platforms
- Lead day-to-day media relations in Germany and Switzerland
- Manage media monitoring and handle enquiries
- Prepare spokespeople and coordinate responses
- Lead local issues management and crisis communications preparedness
- Produce clear written and visual content for external channels
- Manage the German-speaking website and related external digital content
- Contribute to integration plans following acquisitions
- Apply strong change communications judgement
- Adapt messages, channels, and engagement approaches for change
- Collaborate with the European communications team to create content
- Build and sustain trusted relationships across operations and functions
- Represent the European Communications function locally
- Develop and maintain relationships with media and external stakeholders
- Maintain accurate contact information for external stakeholders
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens European Homecare erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei European HomecareÜber das Unternehmen
Das Unternehmen ist ein soziales Dienstleistungsunternehmen, das seit über 30 Jahren Aufgaben im Bereich der Betreuung, Unterbringung und Versorgung von Asylbewerber\*innen und Obdachlosen übernimmt.
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