Grundfos Management A/S
Reparaturauftragsabwicklung (m/w/x)
Vollzeitnur vor OrtBerufserfahren
Düsseldorf
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Coordinating service and repair activities for healthcare innovations, managing inquiries and contracts. Commercial or technical education with excellent English and market language proficiency required. On-site work in a 500+ employee medical device company.
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Anforderungen
- Commercial or technical education
- Basic technical understanding
- Excellent communication and customer orientation
- Very good English command
- Native proficiency in supported market language
- Good Microsoft Office knowledge
- Good ERP systems knowledge
- Independent and effective teamwork
- Strong organizational skills
- Strong planning skills
- Strong problem-solving skills
Aufgaben
- Serve as the primary liaison between customers and Integra's service organization
- Coordinate and manage service and repair activities throughout the customer service lifecycle
- Process customer inquiries, repair administration, quotations, and maintenance contracts
- Manage invoicing and loan equipment processes
- Handle service-related communications
- Act as a key point of contact for technical service and repair support
- Ensure timely communication and effective resolution of customer requests
- Collaborate with Sales, Technical Support, Field Service, Logistics, and Finance teams
- Ensure seamless service delivery and adherence to company processes
- Deliver an outstanding customer experience
- Maintain accurate administrative records
- Support contractual obligations
- Ensure efficient execution of operational activities
- Ensure customers can contact Integra via telephone or email
- Direct customer inquiries to the appropriate contact for a timely response
- Provide access to Integra contact information for non-standard communication channels
- Process customer inquiries regarding repair status, quotations, orders, and loan equipment
- Receive, document, and forward customer complaints to appropriate departments
- Receive and process Depot and Field service requests
- Proactively follow up on customer requests through to resolution
- Provide an initial response within the required timeline or escalate matters
- Create and provide RMA numbers to customers within the required timeline
- Enter and update information in the ERP system
- Ensure administrative follow-up of RMA cases
- Ensure product assessments are recorded in detail within the system
- Ensure quotation information is accurate and up to date
- Prepare, review, and issue quotations to customers within required timelines
- Follow up on quotations until approval or rejection
- Ensure invoices are issued within the required timeline after repair completion
- Ensure internal invoices are issued before the end of each week
- Ensure invoiced prices are accurate and in accordance with agreements
- Resolve billing inquiries or disputes with relevant departments
- Verify the availability of loan equipment according to customer requirements
- Prepare loan agreements or contracts
- Ensure administrative follow-up of loan equipment throughout the loan period
- Ensure the return of loan equipment upon completion of repair
- Manage the invoicing of loan equipment in accordance with contractual terms
- Collaborate with Sales teams to prepare quotations for PM and All-Risk contracts
- Ensure contracts are accurately recorded in the ERP system and invoiced
- Provide administrative follow-up of contracts throughout their validity period
- Plan and monitor preventive maintenance activities in line with contractual commitments
- Coordinate repairs covered under contract and ensure service levels are met
Berufserfahrung
2 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Englisch – verhandlungssicher
root – fließend
Tools & Technologien
Microsoft OfficeERP systems
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Integra GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Integra GmbHÜber das Unternehmen
IN
HealthcareRatingen
The company focuses on improving healthcare outcomes through innovative solutions and a commitment to excellence.
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