HRS
Enterprise Customer Success Manager (m/w/x)
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HRHRS
Senior Customer Success Manager - Public Sector (m/w/x)
VollzeitRemoteSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic partner for public sector clients, managing full relationships and driving account health. Public sector client experience and understanding of procurement processes required. High performance recognition with no earning ceiling.
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Anforderungen
- Customer Success or Account Management experience
- Proven track record in public sector clients
- Solid understanding of public-sector dynamics
- Understanding of procurement and tender processes
- Understanding of long decision cycles
- Understanding of multi-stakeholder environments
- Proven ownership of commercial success
- Driving retention and expansion
- Executive stakeholder engagement
- Structured use of sales/qualification methodology
- Data-driven approach to ROI cases
- Data-driven approach to business reviews
- Strong communication skills
- Strong stakeholder management skills
- Strong presentation skills
- Experience managing complex accounts
- Experience managing multi-country accounts
- Experience managing multi-entity accounts
- Analytical mindset
- Ability to derive strategic actions from data
- High self-motivation
- Resilience
- Ownership in fast-paced environments
- Ownership in high-performance environments
- Fluent German (spoken and written)
- Fluent English (spoken and written)
- Other languages are a plus
Aufgaben
- Own the full client relationship for strategic public-sector accounts
- Act as a trusted, strategic partner to clients
- Monitor account health against strategic goals
- Proactively identify risks and drive improvement plans
- Run Business Reviews and executive briefings
- Demonstrate continuous value realization to senior stakeholders
- Identify, qualify, and close upsell and cross-sell opportunities
- Navigate public tender and procurement requirements
- Convert opportunities within a regulated buying environment
- Develop ROI cases and executive-level presentations
- Articulate customer value and business impact
- Serve as the primary commercial contact
- Orchestrate internal experts to secure value realization
- Coordinate travel, payment, and platform usage
- Maintain accurate and up-to-date CRM data
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – fließend
Englisch – fließend
Tools & Technologien
MEDDPICC
Benefits
Boni & Prämien
- High performance recognition
Attraktive Vergütung
- No earning ceiling
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Nejo hat diesen Job automatisch von der Website des Unternehmens HRS erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HRS's Corporate IT team provides and evolves digital workplace, IT services, collaboration platforms, and cloud technologies. They focus on automation, standardization, and continuous improvement to simplify employee experience and support business growth.
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