Tide
Senior Platform Operations Specialist (m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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Optimizing platform revenue and lender conversion for a fintech SME banking provider. 4+ years in platform operations and financial services required. DeutschlandTicket, Urban Sports Club, 25 days vacation.
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Anforderungen
- 4+ years in platform/revenue/business operations
- Experience in financial services, lending, or fintech
- Strong Salesforce CRM skills
- Salesforce report and dashboard building
- Salesforce data model understanding
- Salesforce data quality maintenance
- Experience with Product and Engineering teams
- Writing clear requirements for Product/Engineering
- Prioritising for Product/Engineering
- Basic understanding of integrations and APIs
- Diagnosing and troubleshooting operational issues
- Diagnosing and troubleshooting technical issues
- Running root cause analysis
- Supporting root cause analysis
- Highly numerate and analytical
- Strong attention to detail
- Reconciliation accuracy
- Excellent communication skills
- Influencing lenders and stakeholders
- Influencing senior leadership
- Fluent German
- Fluent English
- Proactive, self-motivated approach
- Working backwards from the goal
- Strong problem-solving skills
- Working effectively through ambiguity
- Working effectively through competing priorities
Aufgaben
- Own platform-driven revenue and achieve revenue targets
- Manage day-to-day relationships with integrated lenders
- Improve lender conversion, decisioning, and payout performance
- Identify areas for platform improvement and build cases for change
- Collaborate with Product and Engineering to implement platform improvements
- Support monthly reconciliation of platform and sales revenue
- Resolve revenue discrepancies with lenders and Finance
- Report and present platform performance from Salesforce CRM
- Provide clear insights into revenue drivers to stakeholders
- Build dashboards and performance tracking tools for business decisions
- Identify and implement process improvements for operational efficiency
- Implement process improvements to increase conversion rates
- Monitor, diagnose, and troubleshoot complex platform issues
- Drive platform issue resolution with Product and Engineering
- Support post-incident reviews and root cause analysis
- Collaborate with Sales, Product, Engineering, Partnerships, Finance, and Member Support
- Ensure the platform remains commercially and operationally healthy
Berufserfahrung
4 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – fließend
Englisch – fließend
Tools & Technologien
Salesforce CRM
Benefits
Öffi Tickets
- DeutschlandTicket
Gesundheits- & Fitnessangebote
- Urban Sports Club Membership M
Mehr Urlaubstage
- 3 additional paid leave days for voluntary work or further education
Sonstige Zulagen
- Dedicated budget for professional development
- One-time home office budget
Großzügige Elternzeit
- Extended parental leave
Workation & Sabbatical
- 4 weeks sabbatical after 3 years
Mentale Gesundheitsförderung
- Mental health support through Plumm
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Tide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei TideÜber das Unternehmen
TI
FinancialServicesBerlin
The company is building a business management platform designed to save small businesses time and money.
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