Tide
Senior Operations Manager (m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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Optimizing platform revenue and lender relationships for SME financial services. 4+ years in platform operations and Salesforce CRM skills required. DeutschlandTicket, 25 days vacation, and professional development budget.
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Anforderungen
- 4+ years in platform/revenue/business operations
- Experience in financial services, lending, or fintech
- Strong Salesforce CRM skills
- Salesforce report and dashboard building
- Salesforce data model understanding
- Salesforce data quality maintenance
- Experience with Product and Engineering teams
- Writing clear requirements
- Prioritisation skills
- Basic understanding of integrations and APIs
- Diagnosing and troubleshooting operational issues
- Diagnosing and troubleshooting technical issues
- Running root cause analysis
- Supporting root cause analysis
- Numerate and analytical skills
- Strong attention to detail
- Reconciliation accuracy
- Excellent communication skills
- Ability to influence lenders
- Ability to influence internal stakeholders
- Ability to influence senior leadership
- Fluent German
- Fluent English
- Proactive approach
- Self-motivated approach
- Working backwards from the goal
- Strong problem-solving skills
- Work effectively through ambiguity
- Work effectively through competing priorities
Aufgaben
- Own platform-driven revenue performance
- Manage day-to-day lender relationships
- Improve lender conversion, decisioning, and payout performance
- Identify areas for platform improvement
- Build cases for platform changes
- Work with Product and Engineering on platform improvements
- Support monthly revenue reconciliation
- Resolve revenue discrepancies with lenders and Finance
- Report and present platform performance from Salesforce CRM
- Identify drivers of platform performance numbers
- Build effective dashboards and performance tracking tools
- Identify and implement process improvements
- Increase operational efficiency and conversion rates
- Monitor, diagnose, and troubleshoot complex platform issues
- Drive platform issue resolution with Product and Engineering
- Support post-incident reviews and root cause analysis
- Collaborate with Sales, Product, Engineering, Partnerships, Finance, and Member Support
Berufserfahrung
4 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Deutsch – fließend
Englisch – fließend
Tools & Technologien
Salesforce CRMAPIs
Benefits
Öffi Tickets
- DeutschlandTicket
Gesundheits- & Fitnessangebote
- Urban Sports Club Membership M
Mehr Urlaubstage
- 3 additional paid leave days for voluntary work or further education
Sonstige Zulagen
- Dedicated budget for professional development
- One-time home office budget
Großzügige Elternzeit
- Extended parental leave
Workation & Sabbatical
- 4 weeks sabbatical after 3 years
Mentale Gesundheitsförderung
- Mental health support through Plumm
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Tide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei TideÜber das Unternehmen
TI
FinancialServicesBerlin
The company is building a business management platform designed to save small businesses time and money.
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