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Customer Service Manager (m/w/x)
Vollzeitnur vor OrtBerufserfahren
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APApplied Materials
Special Care Team (SCT) Specialist (m/w/x)
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Managing escalated SHU sales orders and complex customer service cases for semiconductor manufacturing equipment. SAP order management and supply chain experience required. Bonus program participation, stock awards.
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Anforderungen
- Supply chain, order management, customer service, or escalation management experience
- SAP experience for order management and fulfillment
- Strong written and verbal communication skills
- Good understanding of order fulfillment, logistics, planning, purchasing, and escalation processes
- Ability to manage multiple priorities and work under time-sensitive conditions
- Strong spoken and written English skills
- Additional language skills advantageous for multi-region support
- Bachelor’s degree or equivalent professional experience
Aufgaben
- Manage escalated SHU sales orders
- Support complex customer service cases
- Support complex order fulfillment cases
- Serve as a central point of contact for SHU orders
- Coordinate with internal teams to support timely delivery
- Coordinate with internal teams to protect customer commitments
- Track part delivery from order creation through final delivery
- Provide dedicated support for R&D tools
- Provide dedicated support for high-value tools
- Provide dedicated support for SHU orders
- Provide dedicated support for tools with annual service contracts above 500K
- Ensure clear communication of delivery status for SHU orders
- Coordinate with OCE and internal stakeholders for status updates on critical orders
- Prioritize and expedite critical orders
- Identify potential risks or escalations early
- Support timely resolution of risks or escalations
- Resolve customer requests with CSR, Logistics, Order Fulfillment, Planning, Purchasing, Sales, Business Units, Manufacturing, and other teams
- Maintain professional relationships with customers during escalation cases
- Maintain professional relationships with FSO teams during escalation cases
- Maintain professional relationships with internal stakeholders during escalation cases
- Conduct proactive order reviews
- Follow up on required actions to support delivery performance
- Proactively update FSO/Customers on High Value Tools, R&D Tools & SHU orders
- Follow up with OCE on latest status of critical orders
- Prioritize/Expedite/Communicate SHU order status
- Proactively address potential escalations
- Manage customer/FSO relationship
- Proactive Order review
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Tools & Technologien
SAP
Benefits
Boni & Prämien
- Bonus program participation
Attraktive Vergütung
- Stock award program participation
Lockere Unternehmenskultur
- Supportive work culture
Karriere- und Weiterentwicklung
- Career development support
Gesundheits- & Fitnessangebote
- Health and wellbeing programs
Mentoring & Coaching
- Personal and professional growth support
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Applied Materials erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Applied MaterialsÜber das Unternehmen
AP
ManufacturingDresden
Applied Materials is a global leader in materials engineering solutions for semiconductor and display technology.
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