PerkinElmer Scientific (Austria) GmbH
Senior Customer Service Engineer (m/w/x)
Vollzeitmit HomeofficeSenior
Wien, Graz
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PEPerkinElmer Scientific (Austria) GmbH
Customer Service Engineer (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Advanced installation and troubleshooting of analytical systems, including IR, UV, AA, GC, LC, and MS instruments. Technical escalation point for complex issues and complaint investigations required. Comprehensive onboarding and technology training provided.
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Anforderungen
- Experience in operating and troubleshooting material characterization instruments (IR, UV, AA)
- Experience in operating and troubleshooting chromatography instruments (GC, LC, HPLC)
- Experience in operating and troubleshooting inorganic chemistry instruments (GC-MS, LC-MS)
- Career change interest in customer-focused role
- Degree or technical education in Chemistry, Analytical Chemistry, Chemical Engineering, Electronics, Mechatronics, or related discipline
- Advanced expertise with analytical systems and laboratory workflows
- Proven track record of resolving complex technical challenges
- Demonstrated customer relationship management skills
- Experience mentoring or supporting colleagues
- Valid driver's license
- Willingness to travel extensively
- Career change interest in customer-focused role
- Degree or technical education in Chemistry, Analytical Chemistry, Chemical Engineering, Electronics, Mechatronics, or related discipline
- Advanced expertise with analytical systems and laboratory workflows
- Proven track record of resolving complex technical challenges
- Demonstrated customer relationship management skills
- Experience mentoring or supporting colleagues
- Valid driver's license
- Willingness to travel extensively
Aufgaben
- Perform advanced installation, maintenance, and qualification on analytical systems
- Lead resolution of complex technical issues and escalations
- Provide advanced remote and on-site troubleshooting support
- Support complaint investigations and root cause analysis
- Act as a technical escalation point within the service organization
- Develop long-term relationships with key customer stakeholders
- Serve as trusted technical advisor for laboratory optimization and instrument utilization
- Identify customer needs and recommend upgrades, services, and solutions
- Support customer retention through exceptional service delivery
- Mentor and coach junior service engineers
- Support onboarding and technical training activities
- Share best practices and technical expertise across the service team
- Contribute to continuous improvement initiatives
- Identify service opportunities and qualified sales leads
- Collaborate closely with commercial teams
- Provide customer and market feedback to product and service leadership
- Support achievement of regional service objectives
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Tools & Technologien
IRUVAAGCLCHPLCGC-MSLC-MS
Benefits
Sonstige Vorteile
- Comprehensive onboarding
Weiterbildungsangebote
- Training in relevant technologies
- Training in areas of work
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PE
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PerkinElmer is a trusted leader in scientific solutions, advancing science for over 80 years with a mission to innovate for a healthier world.
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