PerkinElmer Scientific (Austria) GmbH
Customer Service Engineer (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Wien, Graz
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PEPerkinElmer Scientific (Austria) GmbH
Senior Customer Service Engineer (m/w/x)
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Advanced installation and troubleshooting of analytical systems for scientific solutions. Material characterization or chromatography expertise required. Comprehensive technical onboarding, training.
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Anforderungen
- Experience in material characterization (IR, UV, AA), chromatography (GC, LC, HPLC), or inorganic chemistry (GC-MS, LC-MS)
- Degree or technical education in Chemistry, Analytical Chemistry, Chemical Engineering, Electronics, Mechatronics, or related discipline
- Advanced expertise with analytical systems and laboratory workflows
- Proven track record of resolving complex technical challenges
- Demonstrated customer relationship management skills
- Experience mentoring or supporting less experienced colleagues
- Valid driver's license and willingness to travel extensively
- Reduced need for overnight travel for candidates from Vienna region
- Experience in material characterization (IR, UV, AA), chromatography (GC, LC, HPLC), or inorganic chemistry (GC-MS, LC-MS)
- University degree or technical education in Chemistry, Analytical Chemistry, Chemical Engineering, Electronics, Mechatronics, or related field
- In-depth technical knowledge of analytical systems and laboratory workflows
- Proven success in resolving complex technical challenges
- Demonstrated customer relationship management skills
- Experience mentoring or supporting less experienced colleagues
- Valid driver's license and willingness for extensive business travel
Aufgaben
- Perform advanced installation, maintenance, and qualification on analytical systems
- Lead resolution of complex technical issues and escalations
- Provide advanced remote and on-site troubleshooting support
- Support complaint investigations and root cause analysis
- Act as a technical escalation point within the service organization
- Develop long-term relationships with key customer stakeholders
- Serve as trusted technical advisor for laboratory optimization and instrument utilization
- Identify customer needs and recommend upgrades, services, and solutions
- Support customer retention through exceptional service delivery
- Mentor and coach junior service engineers
- Support onboarding and technical training activities
- Share best practices and technical expertise across the service team
- Contribute to continuous improvement initiatives
- Identify service opportunities and qualified sales leads
- Collaborate closely with commercial teams
- Provide customer and market feedback to product and service leadership
- Support achievement of regional service objectives
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Tools & Technologien
IRUVAAGCLCHPLCGC-MSLC-MSanalytical instrumentation
Benefits
Mentoring & Coaching
- Comprehensive technical onboarding
Weiterbildungsangebote
- Training
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Zur Originalanzeige bei PerkinElmer Scientific (Austria) GmbHÜber das Unternehmen
PE
ScienceWien
PerkinElmer is a trusted leader in scientific solutions, advancing science for over 80 years with a mission to innovate for a healthier world.
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