SCARLETRED
Customer Success Manager (m/w/x)
Vollzeitnur vor OrtBerufserfahren
Wien
ab 45.000 / Jahr
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
Nejo KI-Zusammenfassung
Managing a client service team for simulation and training solutions, monitoring Qualtrics survey data. Strong relationship-building and cultural change skills required. Relocation support to Vienna, occasional public holiday work.
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Anforderungen
- Ability to execute and deliver on plans
- Ability to drive cultural change
- Excellent communication skills
- Ability to build effective relationships
- Cultivate customer relationships
- Maintain professionalism
- Superior negotiation skills
- Persuasive skills
- Autonomous work ability
- Teamwork ability
- Results-driven mindset
- Track record of delivering commitments
- Problem-solving skills
- Identify optimal client-focused solutions
- Experience leading others
- Influencing outcomes in complex environment
- Highly organised
- Collaborative team player
- Strong attention to detail
- Confident using MS Office
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Ability to thrive in multi-disciplined organisation
- Leverage peer expertise
- Encouraged to apply if not meeting all qualifications
Aufgaben
- Lead and support the Client Service team
- Exceed client expectations through superior service levels
- Monitor survey results via Qualtrics
- Assign cases based on survey results
- Provide data from survey results as required
- Seek opportunities for client experience improvement
- Drive forward client experience enhancements from survey data and suggestions
- Provide on-site client assistance to resolve problems
- Handle client complaints to ensure good customer relations
- Emphasize client retention in complaint resolution
- Manage relationship with CAE’s Travel Partner
- Ensure clients receive high quality, good value travel and accommodation
- Build strong client relationships through proactive engagement
- Build strong client relationships through clear communication
- Build strong client relationships through exceptional service
- Drive performance through KPI development
- Drive performance through KPI tracking
- Drive performance through continuous improvement
- Collaborate across teams to exceed key targets
- Contribute to a positive, high-performing team culture
- Support colleagues as needed
- Undertake additional responsibilities in support of business priorities
Berufserfahrung
ca. 4 - 6 Jahre
Ausbildung
Matura
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
MS OfficeWordExcelPowerPoint
Benefits
Sicherer Arbeitsplatz
- Permanent position
Sonstige Vorteile
- Full-time position
- Relocation support to Vienna
- Reasonable accommodations
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens CAE Flight Services Austria erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei CAE Flight Services AustriaÜber das Unternehmen
CA
AerospaceWien
The company equips people in critical roles with expertise and solutions to create a safer world through simulation training.
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