MATRIX42
Customer Success Manager Scaled Accounts (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Rothenburg
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MAMATRIX42
Customer Success Manager Digital (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Designing digital customer journeys for onboarding, adoption, and growth at a European Intelligent Service Management provider. 3+ years relevant SaaS experience required. 30 vacation days, flexible hours, and remote work.
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Anforderungen
- 3+ years relevant experience in Digital Customer Success, Customer Operations, customer lifecycle marketing, renewal operations, or comparable SaaS/enterprise software role
- Hands-on experience building customer campaigns, CRM workflows, or automated lifecycle programmes with measurable results
- Commercial mindset connecting customer engagement/adoption with retention, renewals, and growth
- Strong analytical skills using customer, contract, and engagement data for improvements
- Clear customer-facing writing and communication skills, simplifying complex topics
- Ability to coordinate Marketing, RevOps, Sales, Support, and partners; manage multiple programme improvements
- Fluency in English and (Swiss) German
- Experience with HubSpot, Power BI, customer health frameworks, or product usage analytics
- Experience with AI-enabled engagement, self-service programmes, or optimizing digital journeys
- Knowledge of subscription renewals, partner-led customer models, or IT/enterprise service management
Aufgaben
- Build and improve digital customer journeys for onboarding, adoption, value realization, renewal, and growth
- Design digital journeys with clear objectives and triggers at each stage
- Create customer communications, educational campaigns, and self-service content with Marketing, Product, Support, and partners
- Segment audiences by lifecycle stage, product, usage, and customer needs
- Implement CRM workflows with RevOps and CS Operations
- Improve contact and contract data with RevOps and CS Operations
- Connect customer signals to actionable triggers with RevOps and CS Operations
- Test messages, timing, and journey steps
- Use engagement, adoption, and commercial results to improve programme effectiveness
- Own a repeatable digital renewal process with early reminders and clear customer actions
- Build workflows around contractual notice deadlines
- Communicate pricing and contract changes across the segment
- Monitor risk and renewal exceptions
- Manage targeted human intervention with CS, Sales, Support, or partner teams
- Identify growth signals and route qualified upsell and cross-sell opportunities to Sales
- Maintain segment renewal forecasts and programme dashboards
- Use CRM and analytics to connect activities with retention and growth
- Manage customer outcomes across the digital customer segment
- Own the performance of digital programmes
- Drive segment gross revenue retention (GRR) and net revenue retention (NRR)
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Deutsch – fließend
Tools & Technologien
HubSpotPower BI
Benefits
Mehr Urlaubstage
- 30 vacation days
Flexibles Arbeiten
- Flexible hours
- Hybrid work
- Remote work
- Work from anywhere
Workation & Sabbatical
- Workation
Karriere- und Weiterentwicklung
- Career framework
Weiterbildungsangebote
- Up to 6 extra days off per year for development
Sinnstiftende Arbeit
- Social Day
Gemeinnützige Ausrichtung
- One paid day per year for community support
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei MATRIX42Über das Unternehmen
MA
ITRothenburg
The company provides a platform for managing IT and business processes, enhancing productivity and security.
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