MATRIX42
Customer Success Manager Scaled Accounts (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Rothenburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MAMATRIX42
Customer Success Manager Strategic Accounts - Switzerland & Austria (m/w/x)
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Driving customer value and revenue growth for enterprise software clients in Switzerland & Austria. 5+ years in customer success or account management required. 30 vacation days, flexible hours, and remote work options.
Deine Match-Analyse
von deinem Karriere-Agenten
Warum dieser Job zu dir passt
Mögliche Lücken
Tipps für deine Bewerbung
Anforderungen
- 5+ years relevant experience in Customer Success, Account Management, Consulting, or comparable role with enterprise software customers
- Track record of protecting and growing customer revenue in complex accounts
- Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations
- Strong account planning, stakeholder mapping, presentation, and negotiation skills
- Ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working
- Fluency in English and (Swiss) German
- Knowledge of IT management, IT service management, or enterprise service management
- Experience with partner-led customer relationships, multi-product adoption, or executive value reviews
- Experience using CRM, customer health data, analytics, or AI-enabled tools
Aufgaben
- Identify and map key stakeholders
- Translate customer objectives into success plans
- Connect adoption to expected business value
- Lead business and executive reviews
- Tailor engagement to account complexity and potential
- Own customer follow-through
- Coordinate partners, Professional Services, Support, and Product
- Remove barriers to adoption
- Deliver agreed milestones
- Address barriers to value
- Ensure clear ownership of follow-up actions
- Address barriers to customer success
- Strengthen customer retention
- Own account renewals
- Engage stakeholders early for renewals
- Secure successful renewal outcomes
- Lead pricing and contract discussions
- Monitor customer health, adoption, and engagement
- Identify risks and implement mitigation plans
- Act as the single point of contact for escalations
- Identify opportunities for upsell, cross-sell, and broader adoption
- Develop business cases and hand them over to Sales
- Represent the customer's voice internally
- Maintain accurate customer records, forecasts, plans, and next steps in CRM
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Tools & Technologien
CRMcustomer health dataanalyticsAI-enabled tools
Benefits
Mehr Urlaubstage
- 30 vacation days
Flexibles Arbeiten
- Flexible hours
- Hybrid work
- Remote work
- Work from anywhere
Workation & Sabbatical
- Workation
Karriere- und Weiterentwicklung
- Career framework
Mentoring & Coaching
- Professional and personal growth support
Weiterbildungsangebote
- Up to 6 extra days off per year for development
Sinnstiftende Arbeit
- Social Day
Gemeinnützige Ausrichtung
- Paid day for community support
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei MATRIX42Über das Unternehmen
MA
ITRothenburg
The company provides a platform for managing IT and business processes, enhancing productivity and security.
Wie gut ist dein Lebenslauf?
Nejo bewertet ihn, und bringt ihn danach gemeinsam mit dir in Bestform.
Du hast noch keinen Lebenslauf?
Noch nicht perfekt?
- MATRIX42Customer Success Manager Digital (m/w/x)Vollzeitmit HomeofficeBerufserfahrenRothenburg
- SICK AGVirtual Account Manager (m/w/x)Vollzeitmit HomeofficeBerufserfahrenStans
- AMAG GroupSenior Agentic Automation Consultant (m/w/x)Vollzeit/Teilzeitmit HomeofficeSeniorCham
- gateBSenior Consultant & Project Lead : Content Supply Chain & AI-Driven Marketing Solutions (m/w/x)Vollzeitmit HomeofficeSeniorSteinhausen