Novo Nordisk
Senior Payroll & Benefit Operations Specialist (m/w/x)
Vollzeitnur vor OrtSenior
Mainz
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Scaling commercial operations and customer service across DACH and EMEA markets. Strong business acumen and DACH market experience required. Global growth opportunities, tuition reimbursement.
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Anforderungen
- Significant experience in business/commercial operations, customer service, business partnering, or transformation in healthcare, medical technology, or complex environments
- Strong business and commercial acumen with prior DACH markets experience and understanding of commercial dynamics, customer needs, and growth priorities
- Ability to engage credibly with senior commercial leaders and translate business needs into operational requirements
- Strong understanding of operating models, customer journeys, service delivery, and Order-to-Cash processes
- Demonstrated success influencing senior stakeholders, setting priorities, and delivering outcomes without direct authority in a matrix organization
- Strong analytical, problem-solving, communication, and presentation skills
- Ability to turn performance data into actionable recommendations
- Fluent English and German
- Additional European language skills are an advantage
- Experience supporting multi-market or regional businesses while balancing local needs with standardized ways of working
- Experience with customer operations platforms (CRM, case management, reporting, ERP) is valued
- Experience in regulated healthcare, change or program management, or continuous improvement would be an advantage
- Must live within commuting distance of assigned Dexcom site (typically 75 miles/120km)
Aufgaben
- Partner with senior Commercial leadership, Customer Service, and cross-functional teams
- Shape priorities based on market needs and operational insights
- Scale effective solutions across DACH and relevant EMEA markets
- Act as the primary operational interface between DACH commercial leadership, Customer Service, and broader Operations
- Represent market priorities and translate them into operational implications and actions
- Align stakeholders across Commercial, Customer Service, Finance, Supply Chain, IT, and Operations around shared priorities
- Lead cluster-level prioritization of service harmonization, transformation, and improvement initiatives
- Advise leaders on operational dependencies, risks, and trade-offs
- Translate market requirements into process designs, readiness plans, and implementation activities
- Ensure sustained adoption of new ways of working
- Partner with Process Owners and Customer Service Operations Leads to align market priorities
- Drive cross-functional follow-through on market priorities
- Monitor service, customer, and business performance
- Identify opportunities and recommend improvement actions using data, customer insights, and market feedback
- Lead or support cross-functional performance reviews and governance
- Drive clear ownership and follow-through on initiatives
- Deliver measurable business value for customers and the business
Berufserfahrung
13 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – fließend
Deutsch – fließend
Tools & Technologien
CRMERP
Benefits
Sonstige Vorteile
- Comprehensive benefits program
Karriere- und Weiterentwicklung
- Global growth opportunities
- Career development access
Weiterbildungsangebote
- In-house learning programs
Sonstige Zulagen
- Tuition reimbursement
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Dexcom Corporation erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Dexcom CorporationÜber das Unternehmen
DE
HealthcareMainz
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