Dexcom Deutschland GmbH
Kundenservice Medizintechnik (m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Mainz
ab 35.445 - 45.870 / Jahr
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Leading customer service operations for the German market, ensuring compliant back-office services. Proven experience leading customer service teams in Germany, ideally in a regulated industry, required. Global growth opportunities, access to life-changing CGM technology.
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Anforderungen
- Proven experience leading Customer Service operations and teams in Germany, ideally in a multi-market or international environment, in a regulated industry
- Strong people-leadership capabilities, including hiring, coaching, development, and performance management
- Demonstrated operational-management expertise, track record of delivering targets
- Experience translating forecasts into capacity, scheduling, and resource decisions
- Data-driven, continuous-improvement mindset, ability to identify trends and translate insights into action
- Strong cross-functional leadership and influencing skills, ability to build partnerships and lead through change
- Sound judgement, ability to manage operational risks and adapt to evolving business priorities
- Fluency in German and English, effective communication
- Bachelor’s degree with 8-12 years of industry experience
- 2-5 years of previous management or lead experience
- Must live within commuting distance of assigned Dexcom site (typically 75 miles/120km)
Aufgaben
- Lead high-quality customer service operations for the German market
- Ensure timely, consistent, and compliant customer-facing and back-office services
- Build scalable capabilities to support expansion into other German-speaking markets
- Own operational performance and governance by setting clear priorities
- Monitor service levels, customer satisfaction, quality, and productivity
- Take timely action to address performance gaps and risks
- Shape and execute the workforce strategy by translating demand forecasts into capacity decisions
- Make scheduling and resource decisions that balance customer experience, employee well-being, and cost efficiency
- Lead, coach, and develop the team through effective hiring and onboarding
- Set goals and manage performance for the team
- Build team capabilities and foster engagement
- Develop succession plans for the team
- Foster an inclusive, accountable, and customer-focused culture
- Use customer and operational insights to identify trends
- Address root causes of issues
- Deliver measurable improvements in service quality, efficiency, and customer experience
- Ensure effective controls and compliance with service policies and procedures
- Maintain adherence to quality requirements and regulatory obligations
- Manage clear escalation and issue-resolution processes
- Partner cross-functionally with Commercial, Supply Chain, Quality, HR, and IT
- Collaborate with external partners to resolve issues
- Improve end-to-end processes
- Ensure operational readiness for business priorities
- Support new-market opportunities and product launches
- Support service-model evolution and process rollouts
- Ensure operational readiness and execution across EMEA as needed
Berufserfahrung
8 - 12 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Benefits
Sonstige Vorteile
- Full and comprehensive benefits program
- Reasonable accommodation for disabilities
Karriere- und Weiterentwicklung
- Growth opportunities on a global scale
Weiterbildungsangebote
- Career development through in-house learning
Sonstige Zulagen
- Qualified tuition reimbursement
Gesundheits- & Fitnessangebote
- Access to life changing CGM technology
Gemeinnützige Ausrichtung
- Support for employees, customers, and communities
Von Nejo automatisch aufbereitet
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Zur Originalanzeige bei Dexcom CorporationÜber das Unternehmen
DE
HealthcareMainz
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