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EMEA Customer Operations Manager (m/w/x)
Managing customer operations and order fulfillment for network equipment and optical coatings. Fluent German and English required. Hybrid work, 4-day work week.
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Anforderungen
- Bachelor's degree or equivalent experience
- 7+ years Customer Operations, Order Management, or Service experience
- Fluent German and English
- 3+ years people leadership experience
- Strong analytical, communication, and problem-solving skills
- Experience with ERP systems (Oracle, SAP, or similar)
- Experience in compliance-driven, fast-paced environment
- Strong people leader, inspiring and developing teams
- Customer-first mindset, passion for operational excellence
- Ability to manage change, drive results, influence
- Data-driven decision maker, continuous improvement mindset
Aufgaben
- Lead, coach, and develop the Customer Operations team
- Drive operational efficiency, process improvements, and service excellence
- Monitor KPIs, customer satisfaction, and operational performance
- Manage customer escalations and ensure timely resolution
- Partner cross-functionally with Sales, Finance, Legal, IT, and other business functions
- Ensure compliance with company policies, audit requirements, and internal controls
- Support revenue, backlog, order fulfillment, and order management processes
- Lead continuous improvement and automation initiatives
- Foster a culture of accountability, collaboration, and customer focus
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens VIAVI Solutions GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei VIAVI Solutions GmbHÜber das Unternehmen
The company provides equipment, software, and systems for network planning, deployment, and optimization, serving various markets.
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