HRS
Enterprise Customer Success Manager (m/w/x)
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Daily operational interface for HRS hotel partners, managing inbound support requests for LaaS Solutions. B2B travel industry operations experience preferred. On-site support with rotating travel to hotel partners.
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Anforderungen
- Commercial education, preferably in travel industry, or Business Administration degree
- Preferable operations role experience with B2B Travel Industry, B2B SaaS, or Customer Service
- Good understanding of HRS USP and products, B2B travel industry, competitive landscape
- Excellent two-way communication skills: understanding pain points/gains, active listening, questioning, recognizing needs, adapting communication style
- Excellent relationship management skills: initiating positive contact, acting convincingly, behaving professionally
- Passion for finding best solutions with economic impact in mind
- High self-motivation and ability to cope with pressure
- Willingness to develop and constantly challenge status quo
- Structured working with commitment to detail
- Team player with strong orientation toward results and strategic goals
- Flexible thinker able to operate in changing environment
- German language professional level (C2) spoken and written
- Fluent English (professional level)
Aufgaben
- Serve as the daily operational interface for HRS hotel partners
- Ensure excellent operations and support for hotel partners
- Manage inbound support requests for HRS LaaS Solutions and general administration
- Prioritize support requests based on economic impact
- Lead technical onboarding and training for new hotel partners
- Support sign-up and submission of HRS Labelling, Classifications, Corporate RFPs, and CCR Procurement
- Facilitate enablement of HRS's value proposition and solutions
- Consult hoteliers on activities along the HRS 5S Framework
- Increase market share through pricing and availability strategies
- Provide training on the HRS VPAY Solution
- Collaborate with the regional Hotel Account Manager team
- Provide delivery support tasks to Hotel Account Managers
- Brief Hotel Account Managers on important developments with key hotels
- Work cross-functionally within the STAY Unit to understand customer needs
- Contribute to continuous process improvements
- Identify automation potential in working procedures
- Improve working procedures
- Solve complex problems by collaborating with other departments
- Find solutions by collaborating with other departments across HRS
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene BerufsausbildungODER
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens HRS erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HR
TourismKöln
HRS's Corporate IT team provides and evolves digital workplace, IT services, collaboration platforms, and cloud technologies. They focus on automation, standardization, and continuous improvement to simplify employee experience and support business growth.
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